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Findasense
Findasense
201 – 500 Zaposleni
LogistikaSvetovanjeTrženje
Findasense je globalno podjetje za uporabniško izkušnjo, ki deluje na področjih trženja, svetovanja, inovacij in tehnološke integracije. Ustanovljeno je bilo v Madridu leta 2007 ter združuje podatkovno znanost, oblikovanje prilagojenih izkušenj, relevantne vsebine in večkanalno izvedbo, da bi podjetjem pomagalo izboljšati način sodelovanja z ljudmi na različnih trgih. Njegova ekipa z več kot 300 zaposlenimi, ki predstavljajo več kot 20 narodnosti v 12 pisarnah, je podpirala digitalno preobrazbo in integracijo vsebin za blagovne znamke, kot so The Coca-Cola Company, L’Oréal, Huawei in Lenovo. Kot certificirano podjetje B Corp Findasense v središče svojega poslovnega pristopa postavlja trajnost in pozitiven družbeni vpliv.
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Delovna mesta v podjetju

Customer Care Agent at Findasense (Hybrid, Colombia)

Handle consumer inquiries by phone, email, chat, and web for Findasense, a global customer experience company. Track interactions in a CRM and prepare customer insights.

COKolumbijaHibridnoPogodbaJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: španščinaPodpora strankam

Opis

  • Represent the brand, company, and consumers in customer interactions.
  • Respond to quality complaints, potential risks, information requests, and other inquiries by phone, email, and web.
  • Handle user and consumer inquiries by email, chat, and phone.
  • Monitor, manage, and record consumer interactions in a CRM.
  • Prepare reports on user inquiries and complaints.
  • Recommend solutions and process improvements, including ways to build customer loyalty.
  • Gather data for reports on brand status, consumers, and relevant insights.
  • Share reports and insights with the team or client.

Zahteve

  • Two years of experience providing consumer support in a call center.
  • Clear, agile communication and enthusiasm for working with people.
  • Experience managing incidents in a CRM such as Zendesk, Salesforce, or another ticketing system is a plus.
  • Ability to manage incidents using Salesforce or another ticketing system.
  • Technical support knowledge covering browsers, cookies, and website issues.
  • Experience making and receiving calls.
  • Strong writing and spelling skills.

Ugodnosti

  • Fixed-term contract with Findasense Colombia, from August through December 31, 2026.
  • Prepaid medical care to support your well-being.
  • Work from home, another Findasense office, or anywhere in the world under the Hybrid Way of Work policy.
  • Flexible hours to support work-life balance.
  • Employee fund membership through Fondemec.
  • Join the volunteer program, with 40 paid work hours per year to support community service or volunteer initiatives.
  • 23 vacation days.
  • Your birthday off.
  • Medical and dental insurance.
  • Pet-friendly policies.
  • International internal mobility opportunities.

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