Findasense
Findasense
201 – 500 Xodimlar
KonsaltingLogistikaMarketing
Findasense — marketing, konsalting, innovatsiya va texnologiyalar integratsiyasi yo‘nalishlarida faoliyat yuritadigan global mijozlar tajribasi kompaniyasi. 2007-yilda Madridda tashkil etilgan kompaniya ma’lumotlar ilmi, shaxsiylashtirilgan tajriba dizayni, dolzarb kontent va ko‘p kanalli ijroni birlashtirib, bizneslarga turli bozorlarda odamlar bilan muloqot qilish usullarini yaxshilashga yordam beradi. 12 ta ofisda 20 dan ortiq millat vakillaridan iborat 300 nafardan ko‘proq xodimga ega Findasense The Coca-Cola Company, L’Oréal, Huawei va Lenovo kabi brendlarning raqamli transformatsiyasi hamda kontent integratsiyasini qo‘llab-quvvatlagan. Sertifikatlangan B Corp sifatida Findasense barqarorlik va ijobiy ijtimoiy ta’sirni o‘z biznes yondashuvining markaziga qo‘yadi.

Customer Care Agent at Findasense (Hybrid, Colombia)

Handle consumer inquiries by phone, email, chat, and web for Findasense, a global customer experience company. Track interactions in a CRM and prepare customer insights.

Tavsif

  • Represent the brand, company, and consumers in customer interactions.
  • Respond to quality complaints, potential risks, information requests, and other inquiries by phone, email, and web.
  • Handle user and consumer inquiries by email, chat, and phone.
  • Monitor, manage, and record consumer interactions in a CRM.
  • Prepare reports on user inquiries and complaints.
  • Recommend solutions and process improvements, including ways to build customer loyalty.
  • Gather data for reports on brand status, consumers, and relevant insights.
  • Share reports and insights with the team or client.

Talablar

  • Two years of experience providing consumer support in a call center.
  • Clear, agile communication and enthusiasm for working with people.
  • Experience managing incidents in a CRM such as Zendesk, Salesforce, or another ticketing system is a plus.
  • Ability to manage incidents using Salesforce or another ticketing system.
  • Technical support knowledge covering browsers, cookies, and website issues.
  • Experience making and receiving calls.
  • Strong writing and spelling skills.

Imtiyozlar

  • Fixed-term contract with Findasense Colombia, from August through December 31, 2026.
  • Prepaid medical care to support your well-being.
  • Work from home, another Findasense office, or anywhere in the world under the Hybrid Way of Work policy.
  • Flexible hours to support work-life balance.
  • Employee fund membership through Fondemec.
  • Join the volunteer program, with 40 paid work hours per year to support community service or volunteer initiatives.
  • 23 vacation days.
  • Your birthday off.
  • Medical and dental insurance.
  • Pet-friendly policies.
  • International internal mobility opportunities.

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