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Findasense
Findasense
201 – 500 Darbinieki
KonsultācijasLoģistikaMārketings
Findasense ir globāls klientu pieredzes uzņēmums, kas darbojas mārketinga, konsultāciju, inovāciju un tehnoloģiju integrācijas jomā. Uzņēmums, kas dibināts Madridē 2007. gadā, apvieno datu zinātni, personalizētu pieredzes izstrādi, atbilstošu saturu un daudzkanālu īstenošanu, lai palīdzētu uzņēmumiem uzlabot saziņu ar cilvēkiem dažādos tirgos. Tā vairāk nekā 300 darbinieku komanda pārstāv vairāk nekā 20 tautības un strādā 12 birojos. Findasense ir atbalstījis tādu zīmolu kā The Coca-Cola Company, L’Oréal, Huawei un Lenovo digitālo pārveidi un satura integrāciju. Kā sertificēts B Corp uzņēmums Findasense savā uzņēmējdarbības pieejā centrā izvirza arī ilgtspēju un pozitīvu sociālo ietekmi.
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Vakances uzņēmumā

Customer Care Agent at Findasense (Hybrid, Colombia)

Handle consumer inquiries by phone, email, chat, and web for Findasense, a global customer experience company. Track interactions in a CRM and prepare customer insights.

COKolumbijaHibrīdiLīgumsJaunākais speciālistsVidējais līmenisGrāds nav nepieciešamsNepieciešamā Valoda: spāņuKlientu atbalsts

Apraksts

  • Represent the brand, company, and consumers in customer interactions.
  • Respond to quality complaints, potential risks, information requests, and other inquiries by phone, email, and web.
  • Handle user and consumer inquiries by email, chat, and phone.
  • Monitor, manage, and record consumer interactions in a CRM.
  • Prepare reports on user inquiries and complaints.
  • Recommend solutions and process improvements, including ways to build customer loyalty.
  • Gather data for reports on brand status, consumers, and relevant insights.
  • Share reports and insights with the team or client.

Prasības

  • Two years of experience providing consumer support in a call center.
  • Clear, agile communication and enthusiasm for working with people.
  • Experience managing incidents in a CRM such as Zendesk, Salesforce, or another ticketing system is a plus.
  • Ability to manage incidents using Salesforce or another ticketing system.
  • Technical support knowledge covering browsers, cookies, and website issues.
  • Experience making and receiving calls.
  • Strong writing and spelling skills.

Priekšrocības

  • Fixed-term contract with Findasense Colombia, from August through December 31, 2026.
  • Prepaid medical care to support your well-being.
  • Work from home, another Findasense office, or anywhere in the world under the Hybrid Way of Work policy.
  • Flexible hours to support work-life balance.
  • Employee fund membership through Fondemec.
  • Join the volunteer program, with 40 paid work hours per year to support community service or volunteer initiatives.
  • 23 vacation days.
  • Your birthday off.
  • Medical and dental insurance.
  • Pet-friendly policies.
  • International internal mobility opportunities.

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