TDCX piedāvā klientu pieredzes risinājumus, kas palīdz uzņēmumiem sazināties ar klientiem un sniegt viņiem atbalstu vairākos kanālos. Uzņēmuma piedāvājumā uzsvērta droša un privātumu respektējoša ziņojumapmaiņa, kā arī iespēja piedalīties kopienās un grupu sarunās, lai mijiedarbība būtu organizēta un viegli pieejama. Uzņēmuma profils var būt aktuāls profesionāļiem, kuri interesējas par iespējām klientu pieredzes, komunikācijas pakalpojumu un saistīto uzņēmējdarbības atbalsta operāciju jomā.
Onsite Customer Service Representative in the Philippines
Support TDCX customers across multiple communication channels by resolving issues, closing cases, and improving their experience. This full-time, onsite role is based in the Philippines.
Apraksts
- Assist customers through the relevant support channels.
- Understand customer needs and investigate issues to find suitable solutions.
- Clear up confusion and aim to resolve queries on first contact.
- Coordinate with service partners and internal teams to close cases within service standards.
- Share practical feedback on tools, resources, processes, and guidelines to improve workflows and customer experience.
- Follow established procedures to support customer satisfaction.
- Build lasting customer relationships and work to exceed expectations.
- Complete other management-assigned duties within the employment category and contribute to maintaining and continually improving TDCX’s Quality Management System.
Prasības
- A diploma or higher qualification in any field, including a Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree.
- Two years of relevant experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn new systems.
- Excellent spoken and written English, plus the language of the market being supported.
Priekšrocības
- Competitive compensation and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and employee recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture that supports employees’ futures.
- Convenient location with direct public transport connections.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- The opportunity to join a global company recognized with hundreds of industry awards.