TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
Onsite Customer Service Representative in the Philippines
Support TDCX customers across multiple communication channels by resolving issues, closing cases, and improving their experience. This full-time, onsite role is based in the Philippines.
Aprašymas
- Assist customers through the relevant support channels.
- Understand customer needs and investigate issues to find suitable solutions.
- Clear up confusion and aim to resolve queries on first contact.
- Coordinate with service partners and internal teams to close cases within service standards.
- Share practical feedback on tools, resources, processes, and guidelines to improve workflows and customer experience.
- Follow established procedures to support customer satisfaction.
- Build lasting customer relationships and work to exceed expectations.
- Complete other management-assigned duties within the employment category and contribute to maintaining and continually improving TDCX’s Quality Management System.
Reikalavimai
- A diploma or higher qualification in any field, including a Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree.
- Two years of relevant experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn new systems.
- Excellent spoken and written English, plus the language of the market being supported.
Privalumai
- Competitive compensation and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and employee recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture that supports employees’ futures.
- Convenient location with direct public transport connections.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- The opportunity to join a global company recognized with hundreds of industry awards.