Findasense is a global customer experience company working across marketing, consulting, innovation, and technology integration. Founded in Madrid in 2007, it combines data science, personalized experience design, relevant content, and omnichannel execution to help businesses improve how they engage with people across markets. Its team of more than 300 employees, representing over 20 nationalities across 12 offices, has supported digital transformation and content integration for brands including The Coca-Cola Company, L’Oréal, Huawei, and Lenovo. As a certified B Corp, Findasense also places sustainability and positive social impact at the center of its business approach.
Customer Care Agent at Findasense (Hybrid, Colombia)
Handle consumer inquiries by phone, email, chat, and web for Findasense, a global customer experience company. Track interactions in a CRM and prepare customer insights.
Description
- Represent the brand, company, and consumers in customer interactions.
- Respond to quality complaints, potential risks, information requests, and other inquiries by phone, email, and web.
- Handle user and consumer inquiries by email, chat, and phone.
- Monitor, manage, and record consumer interactions in a CRM.
- Prepare reports on user inquiries and complaints.
- Recommend solutions and process improvements, including ways to build customer loyalty.
- Gather data for reports on brand status, consumers, and relevant insights.
- Share reports and insights with the team or client.
Requirements
- Two years of experience providing consumer support in a call center.
- Clear, agile communication and enthusiasm for working with people.
- Experience managing incidents in a CRM such as Zendesk, Salesforce, or another ticketing system is a plus.
- Ability to manage incidents using Salesforce or another ticketing system.
- Technical support knowledge covering browsers, cookies, and website issues.
- Experience making and receiving calls.
- Strong writing and spelling skills.
Benefits
- Fixed-term contract with Findasense Colombia, from August through December 31, 2026.
- Prepaid medical care to support your well-being.
- Work from home, another Findasense office, or anywhere in the world under the Hybrid Way of Work policy.
- Flexible hours to support work-life balance.
- Employee fund membership through Fondemec.
- Join the volunteer program, with 40 paid work hours per year to support community service or volunteer initiatives.
- 23 vacation days.
- Your birthday off.
- Medical and dental insurance.
- Pet-friendly policies.
- International internal mobility opportunities.