Findasense
Findasense
Findasense — маркетинг, консалтинг, инновациялар және технологияларды интеграциялау бағыттарында жұмыс істейтін жаһандық клиенттік тәжірибе компаниясы. 2007 жылы Мадридте құрылған компания деректер ғылымын, жекелендірілген тәжірибе дизайнын, өзекті контентті және көпарналы іске асыруды біріктіріп, бизнеске әртүрлі нарықтарда адамдармен өзара әрекеттесу тәсілдерін жақсартуға көмектеседі. 12 кеңседе 20-дан астам ұлттың өкілдерінен құралған 300-ден көп қызметкері бар Findasense The Coca-Cola Company, L’Oréal, Huawei және Lenovo сияқты брендтердің цифрлық трансформациясы мен контент интеграциясына қолдау көрсетті. Сертификатталған B Corp ретінде Findasense тұрақтылық пен оң әлеуметтік әсерді өз бизнес тәсілінің өзегіне қояды.

Customer Care Agent at Findasense (Hybrid, Colombia)

Handle consumer inquiries by phone, email, chat, and web for Findasense, a global customer experience company. Track interactions in a CRM and prepare customer insights.

Сипаттама

  • Represent the brand, company, and consumers in customer interactions.
  • Respond to quality complaints, potential risks, information requests, and other inquiries by phone, email, and web.
  • Handle user and consumer inquiries by email, chat, and phone.
  • Monitor, manage, and record consumer interactions in a CRM.
  • Prepare reports on user inquiries and complaints.
  • Recommend solutions and process improvements, including ways to build customer loyalty.
  • Gather data for reports on brand status, consumers, and relevant insights.
  • Share reports and insights with the team or client.

Талаптар

  • Two years of experience providing consumer support in a call center.
  • Clear, agile communication and enthusiasm for working with people.
  • Experience managing incidents in a CRM such as Zendesk, Salesforce, or another ticketing system is a plus.
  • Ability to manage incidents using Salesforce or another ticketing system.
  • Technical support knowledge covering browsers, cookies, and website issues.
  • Experience making and receiving calls.
  • Strong writing and spelling skills.

Артықшылықтар

  • Fixed-term contract with Findasense Colombia, from August through December 31, 2026.
  • Prepaid medical care to support your well-being.
  • Work from home, another Findasense office, or anywhere in the world under the Hybrid Way of Work policy.
  • Flexible hours to support work-life balance.
  • Employee fund membership through Fondemec.
  • Join the volunteer program, with 40 paid work hours per year to support community service or volunteer initiatives.
  • 23 vacation days.
  • Your birthday off.
  • Medical and dental insurance.
  • Pet-friendly policies.
  • International internal mobility opportunities.

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