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Findasense
Findasense
201 – 500 Angajați
ConsultanțăLogisticăMarketing
Findasense este o companie globală specializată în experiența clienților, care activează în domeniile marketingului, consultanței, inovației și integrării tehnologice. Fondată la Madrid în 2007, compania combină știința datelor, proiectarea experiențelor personalizate, conținutul relevant și execuția omnicanal pentru a ajuta companiile să își îmbunătățească modul în care interacționează cu oamenii pe diferite piețe. Echipa sa, formată din peste 300 de angajați reprezentând mai mult de 20 de naționalități în 12 birouri, a sprijinit transformarea digitală și integrarea conținutului pentru branduri precum The Coca-Cola Company, L’Oréal, Huawei și Lenovo. În calitate de companie certificată B Corp, Findasense pune sustenabilitatea și impactul social pozitiv în centrul abordării sale de business.
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Locurile de muncă ale companiei

Customer Care Agent at Findasense (Hybrid, Colombia)

Handle consumer inquiries by phone, email, chat, and web for Findasense, a global customer experience company. Track interactions in a CRM and prepare customer insights.

COColumbiaHibridContractJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: spaniolăAsistență clienți

Descriere

  • Represent the brand, company, and consumers in customer interactions.
  • Respond to quality complaints, potential risks, information requests, and other inquiries by phone, email, and web.
  • Handle user and consumer inquiries by email, chat, and phone.
  • Monitor, manage, and record consumer interactions in a CRM.
  • Prepare reports on user inquiries and complaints.
  • Recommend solutions and process improvements, including ways to build customer loyalty.
  • Gather data for reports on brand status, consumers, and relevant insights.
  • Share reports and insights with the team or client.

Cerințe

  • Two years of experience providing consumer support in a call center.
  • Clear, agile communication and enthusiasm for working with people.
  • Experience managing incidents in a CRM such as Zendesk, Salesforce, or another ticketing system is a plus.
  • Ability to manage incidents using Salesforce or another ticketing system.
  • Technical support knowledge covering browsers, cookies, and website issues.
  • Experience making and receiving calls.
  • Strong writing and spelling skills.

Beneficii

  • Fixed-term contract with Findasense Colombia, from August through December 31, 2026.
  • Prepaid medical care to support your well-being.
  • Work from home, another Findasense office, or anywhere in the world under the Hybrid Way of Work policy.
  • Flexible hours to support work-life balance.
  • Employee fund membership through Fondemec.
  • Join the volunteer program, with 40 paid work hours per year to support community service or volunteer initiatives.
  • 23 vacation days.
  • Your birthday off.
  • Medical and dental insurance.
  • Pet-friendly policies.
  • International internal mobility opportunities.

Locuri de muncă similare

Oregon Department of Human Services

Business Intelligence Analyst, Oregon Department of Education

Oregon Department of Human Services
Alimente și băuturiAsistență medicalăConsultanță
USStatele Unite ale AmericiiOROregon
5.458 $ – 8.352 $ / lună
HibridNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAnalist de business intelligence

Build business intelligence systems and visualization tools using data on Oregon school facilities. Support data-informed administration and decision-making at the Oregon Department of Education.

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