Findasense
Findasense
201 – 500 Darbuotojai
KonsultavimasLogistikaRinkodara
Findasense yra pasaulinė klientų patirties bendrovė, veikianti rinkodaros, konsultavimo, inovacijų ir technologijų integravimo srityse. 2007 m. Madride įkurta įmonė derina duomenų mokslą, individualizuotos patirties kūrimą, aktualų turinį ir daugiakanalį įgyvendinimą, kad padėtų verslams gerinti bendravimą su žmonėmis skirtingose rinkose. Daugiau nei 300 darbuotojų komandą sudaro daugiau kaip 20 tautybių atstovai, dirbantys 12 biurų. Findasense padėjo tokiems prekių ženklams kaip „The Coca-Cola Company“, „L’Oréal“, „Huawei“ ir „Lenovo“ įgyvendinti skaitmeninę transformaciją ir integruoti turinį. Kaip sertifikuota B Corp įmonė, Findasense savo veikloje taip pat daug dėmesio skiria tvarumui ir teigiamam socialiniam poveikiui.

Customer Care Agent at Findasense (Hybrid, Colombia)

Handle consumer inquiries by phone, email, chat, and web for Findasense, a global customer experience company. Track interactions in a CRM and prepare customer insights.

Aprašymas

  • Represent the brand, company, and consumers in customer interactions.
  • Respond to quality complaints, potential risks, information requests, and other inquiries by phone, email, and web.
  • Handle user and consumer inquiries by email, chat, and phone.
  • Monitor, manage, and record consumer interactions in a CRM.
  • Prepare reports on user inquiries and complaints.
  • Recommend solutions and process improvements, including ways to build customer loyalty.
  • Gather data for reports on brand status, consumers, and relevant insights.
  • Share reports and insights with the team or client.

Reikalavimai

  • Two years of experience providing consumer support in a call center.
  • Clear, agile communication and enthusiasm for working with people.
  • Experience managing incidents in a CRM such as Zendesk, Salesforce, or another ticketing system is a plus.
  • Ability to manage incidents using Salesforce or another ticketing system.
  • Technical support knowledge covering browsers, cookies, and website issues.
  • Experience making and receiving calls.
  • Strong writing and spelling skills.

Privalumai

  • Fixed-term contract with Findasense Colombia, from August through December 31, 2026.
  • Prepaid medical care to support your well-being.
  • Work from home, another Findasense office, or anywhere in the world under the Hybrid Way of Work policy.
  • Flexible hours to support work-life balance.
  • Employee fund membership through Fondemec.
  • Join the volunteer program, with 40 paid work hours per year to support community service or volunteer initiatives.
  • 23 vacation days.
  • Your birthday off.
  • Medical and dental insurance.
  • Pet-friendly policies.
  • International internal mobility opportunities.

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