Findasense
Findasense
Findasense एक वैश्विक ग्राहक अनुभव कंपनी है, जो मार्केटिंग, परामर्श, नवाचार और प्रौद्योगिकी एकीकरण के क्षेत्रों में काम करती है। 2007 में मैड्रिड में स्थापित यह कंपनी डेटा साइंस, व्यक्तिगत अनुभव डिज़ाइन, प्रासंगिक सामग्री और ओम्नीचैनल क्रियान्वयन को एक साथ लाकर व्यवसायों को विभिन्न बाज़ारों में लोगों के साथ जुड़ने के तरीकों को बेहतर बनाने में मदद करती है। 12 कार्यालयों में 20 से अधिक राष्ट्रीयताओं का प्रतिनिधित्व करने वाले 300 से अधिक कर्मचारियों की इसकी टीम ने The Coca-Cola Company, L’Oréal, Huawei और Lenovo सहित ब्रांडों के लिए डिजिटल रूपांतरण और सामग्री एकीकरण में सहयोग किया है। प्रमाणित B Corp के रूप में Findasense अपने व्यवसायिक दृष्टिकोण के केंद्र में स्थिरता और सकारात्मक सामाजिक प्रभाव को भी रखती है।

Customer Care Agent at Findasense (Hybrid, Colombia)

Handle consumer inquiries by phone, email, chat, and web for Findasense, a global customer experience company. Track interactions in a CRM and prepare customer insights.

विवरण

  • Represent the brand, company, and consumers in customer interactions.
  • Respond to quality complaints, potential risks, information requests, and other inquiries by phone, email, and web.
  • Handle user and consumer inquiries by email, chat, and phone.
  • Monitor, manage, and record consumer interactions in a CRM.
  • Prepare reports on user inquiries and complaints.
  • Recommend solutions and process improvements, including ways to build customer loyalty.
  • Gather data for reports on brand status, consumers, and relevant insights.
  • Share reports and insights with the team or client.

आवश्यकताएँ

  • Two years of experience providing consumer support in a call center.
  • Clear, agile communication and enthusiasm for working with people.
  • Experience managing incidents in a CRM such as Zendesk, Salesforce, or another ticketing system is a plus.
  • Ability to manage incidents using Salesforce or another ticketing system.
  • Technical support knowledge covering browsers, cookies, and website issues.
  • Experience making and receiving calls.
  • Strong writing and spelling skills.

लाभ

  • Fixed-term contract with Findasense Colombia, from August through December 31, 2026.
  • Prepaid medical care to support your well-being.
  • Work from home, another Findasense office, or anywhere in the world under the Hybrid Way of Work policy.
  • Flexible hours to support work-life balance.
  • Employee fund membership through Fondemec.
  • Join the volunteer program, with 40 paid work hours per year to support community service or volunteer initiatives.
  • 23 vacation days.
  • Your birthday off.
  • Medical and dental insurance.
  • Pet-friendly policies.
  • International internal mobility opportunities.

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