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Motive
Motive
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAlimente și băuturiConstrucțiiLogistică
Motive dezvoltă o platformă de operațiuni bazată pe inteligență artificială pentru companiile care gestionează vehicule, echipamente și echipe mobile. Software-ul său reunește monitorizarea siguranței șoferilor, gestionarea flotelor și a echipamentelor, automatizarea fluxurilor de lucru și gestionarea cheltuielilor, oferind organizațiilor o vizibilitate mai clară asupra operațiunilor și ajutându-le să controleze costurile. Motive deservește industrii precum logistica, construcțiile, sectorul alimentar și al băuturilor, industria petrolului și gazelor și sectorul public, sprijinind operațiuni de flotă mai sigure și mai eficiente.
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Support Account Manager - Pakistan (Remote)

Support Account Manager responsible for customer cases, escalations, and account health for Motive’s AI-powered fleet management platform. Works across Support, Engineering, Product, and Account Management to deliver timely resolutions.

PKPakistanRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăManager de conturiVânzări

Descriere

  • Serve as the primary support contact for assigned customer accounts
  • Manage customer cases from intake through resolution, maintaining clear ownership, next steps, and momentum
  • Track open, pending, and recently closed cases to monitor account health
  • Review and follow up on aging, stalled, and high-priority cases
  • Work with Technical Support Specialists and Technical Support Engineers to monitor progress and remove blockers
  • Support the coordination and management of customer escalations
  • Keep case records, progress updates, and closure details accurate and complete
  • Communicate with customers by email and in meetings, sharing updates and clarifying expectations
  • Collaborate with Account Managers, Technical Account Managers, and other cross-functional partners
  • Participate in customer calls and escalation bridges
  • Review closed cases for accuracy, completeness, and resolution quality
  • Analyze recurring account issues, trends, and potential risks
  • Lead proactive customer outreach related to known issues
  • Coordinate alignment among Support, Engineering, and Account Management
  • Contribute to better support processes and customer experiences

Cerințe

  • At least one year of experience in Technical Support, Customer Support, Account Management, or a comparable customer-facing operations role in a fast-paced setting
  • Working knowledge of technology and the ability to interpret technical issues at a functional level
  • Strong written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences
  • Highly organized, with the ability to manage multiple accounts, competing priorities, and time-sensitive escalations
  • Demonstrated customer focus, ownership, and accountability
  • Strong analytical and problem-solving skills, including pattern recognition, risk assessment, and effective escalation
  • Comfort using Salesforce, Jira, Slack, Redash, and spreadsheets
  • Ability to work across Support, Sales, Engineering, and Product teams
  • A troubleshooting approach that includes gathering details, recognizing patterns, isolating issues, and defining structured next steps
  • Disciplined case management, including prompt follow-up, accurate records, SLA and SOP awareness, and customer-facing communication
  • Ability to stay composed under pressure and handle escalations professionally
  • Ability to quickly learn new products, support processes, and technical concepts
  • Flexibility to work rotational shifts
  • Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

Beneficii

  • Equal opportunity employer dedicated to fostering a diverse and inclusive workplace
  • Some interviews and new-hire training sessions may take place in person at one of Motive’s global offices

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