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AirStrip
AirStrip
51 – 200 Angajați
Asistență medicalăSaaS
AirStrip dezvoltă software pentru domeniul medical, care reunește datele de monitorizare clinică pentru echipele de îngrijire. Platforma sa independentă de furnizori agregă forme de undă în timp real, electrocardiograme, alarme și informații conexe provenite de la monitoare, dosare medicale electronice și dispozitive medicale, apoi face aceste date disponibile prin aplicații mobile și web. Soluțiile software ca serviciu ale companiei sprijină monitorizarea pacienților, îngrijirea materno-fetală, cardiologia, gestionarea alarmelor, analiza datelor, optimizarea telemetriei și suportul pentru decizii clinice, oferind funcții precum trierea alarmelor, capturarea ECG la calitate de diagnostic și transmiterea securizată către dosarele electronice de sănătate. AirStrip a fost fondată în 2006 și activează la intersecția dintre tehnologia medicală și software-ul ca serviciu.
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Locurile de muncă ale companiei

Senior Customer Support Analyst – Texas Remote

Support health plan trading partners by resolving technical issues and managing escalations. Analyze support trends, share findings, and improve knowledge base content and processes.

USStatele Unite ale AmericiiTXTexas
28 $ – 37 $ / oră
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăInginer de suport
SFDC

Descriere

  • Act as the support liaison for health plan trading partners.
  • Track plan metrics, spot recurring issues, and manage case escalations and follow-up.
  • Respond promptly to customer and technical support requests and provide status updates.
  • Explain solutions clearly in writing and conversation.
  • Use multiple tools at once to investigate problems and identify solutions.
  • Work with colleagues to develop solutions to complex problems.
  • Analyze data, identify patterns, and report findings when needed.
  • Record support requests, follow-up actions, and resolution details, particularly for escalated cases.
  • Offer peers and counterparts timely, constructive feedback.
  • Write and update knowledge base articles on technical support, common issues, troubleshooting, and operational processes.
  • Work with colleagues to improve support processes.

Cerințe

  • At least five years of relevant experience.
  • Bachelor’s degree required; equivalent experience may be considered instead.
  • Advanced knowledge of the role’s subject area.
  • Proficiency with Microsoft Office applications, including Word and Excel.
  • Familiarity with CRM platforms; Salesforce.com experience is strongly preferred.
  • Ability to deliver excellent customer service and high-quality work.
  • Ability to resolve challenging problems effectively.
  • Ability to suggest improvements to processes.
  • Ability to work independently with limited supervision.
  • Ability to communicate clearly and professionally with internal partners, external customers, vendors, and others.

Beneficii

  • Bonus potential.
  • Remote work from within the United States.

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