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AirStrip
AirStrip
51 – 200 Zaposleni
SaaSZdravstveno varstvo
AirStrip razvija zdravstveno programsko opremo, ki združuje podatke kliničnega spremljanja za ekipe, ki skrbijo za paciente. Njegova od ponudnika neodvisna platforma združuje valovne oblike v realnem času, elektrokardiograme, alarme in povezane informacije iz monitorjev, elektronskih zdravstvenih zapisov ter medicinskih naprav, nato pa te podatke omogoča prek mobilnih in spletnih aplikacij. Ponudba programske opreme kot storitve podpira spremljanje pacientov, oskrbo matere in ploda, kardiologijo, upravljanje alarmov, analitiko, optimizacijo telemetrije in klinično podporo pri odločanju, vključno s triažo alarmov, zajemom EKG-ja diagnostične kakovosti in varnim prenosom v elektronske zdravstvene zapise. Podjetje AirStrip je bilo ustanovljeno leta 2006 in deluje na stičišču zdravstvene tehnologije ter programske opreme kot storitve.
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Delovna mesta v podjetju

Senior Customer Support Analyst – Texas Remote

Support health plan trading partners by resolving technical issues and managing escalations. Analyze support trends, share findings, and improve knowledge base content and processes.

USZdružene države AmerikeTXTeksas
28 $ – 37 $ / ura
Na daljavoPolni delovni časSeniorZahtevani Jezik: angleščinaInženir podpore
SFDC

Opis

  • Act as the support liaison for health plan trading partners.
  • Track plan metrics, spot recurring issues, and manage case escalations and follow-up.
  • Respond promptly to customer and technical support requests and provide status updates.
  • Explain solutions clearly in writing and conversation.
  • Use multiple tools at once to investigate problems and identify solutions.
  • Work with colleagues to develop solutions to complex problems.
  • Analyze data, identify patterns, and report findings when needed.
  • Record support requests, follow-up actions, and resolution details, particularly for escalated cases.
  • Offer peers and counterparts timely, constructive feedback.
  • Write and update knowledge base articles on technical support, common issues, troubleshooting, and operational processes.
  • Work with colleagues to improve support processes.

Zahteve

  • At least five years of relevant experience.
  • Bachelor’s degree required; equivalent experience may be considered instead.
  • Advanced knowledge of the role’s subject area.
  • Proficiency with Microsoft Office applications, including Word and Excel.
  • Familiarity with CRM platforms; Salesforce.com experience is strongly preferred.
  • Ability to deliver excellent customer service and high-quality work.
  • Ability to resolve challenging problems effectively.
  • Ability to suggest improvements to processes.
  • Ability to work independently with limited supervision.
  • Ability to communicate clearly and professionally with internal partners, external customers, vendors, and others.

Ugodnosti

  • Bonus potential.
  • Remote work from within the United States.

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Sponzor vizuma H1BLogistikaSvetovanjeZavarovanje
USZdružene države AmerikeALAlabamaAKAljaskaAZArizonaCAKalifornijaCOKoloradoCTConnecticutFLFloridaHIHavajiIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMSMisisipiMOMisuriNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNova MehikaNYNew YorkNCSeverna KarolinaNDSeverna DakotaOHOhioOKOklahomaOROregonPAPensilvanijaRIRhode IslandSCJužna KarolinaSDJužna DakotaTNTennesseeTXTeksasUTUtahVTVermontVAVirginijaWAWashingtonWVZahodna VirginijaWIWisconsinWYWyoming
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Senior National Support Engineer, Medical Imaging

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ElektronikaProizvodnjaZdravstveno varstvo
USZdružene države Amerike
110.366 $ – 146.364 $ / leto
Na daljavoPolni delovni časSeniorVodjaZahtevani Jezik: angleščinaInženir podpore
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