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PacerPro
PacerPro
11 – 50 Zaposleni
PravoSaaS
PacerPro builds legal workflow software that helps law firms work with state and federal court records. Its tools automate court filing downloads and deliver filings in real time, supporting case management and legal knowledge workflows. Products include PDF2Go, Manifold, and PACER Overlay. PacerPro serves legal teams, including firms across the Am Law 100, and works in legal technology and SaaS.
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Delovna mesta v podjetju

Remote Technical Support Engineer at PacerPro

Troubleshoot legal data software issues for law firm customers, investigate email and document delivery problems, and manage account configurations. Support enterprise onboarding and integrations while improving service through automation, runbooks, and product feedback.

USZdružene države Amerike
95.000 $ – 115.000 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaInženir podpore
RubyRuby on RailsSQL

Opis

  • Investigate reports of missing, incorrect, duplicate, or bounced notification emails and documents; identify causes and escalate findings to engineering.
  • Configure and maintain customer settings, including naming conventions, distribution lists, case follows, and client codes.
  • Manage accounts and users, including single sign-on, domain changes, trials, and subscription corrections.
  • Guide enterprise customers through onboarding and document management system integrations, coordinating directly with their IT teams.
  • Resolve data and web application issues such as duplicate cases, inaccurate case details, and download failures; document recurring issues in runbooks and share product feedback.
  • Automate routine work for yourself and the customer success team using self-service tools and runbooks.
  • Use HubSpot, Jira, Confluence, Slack, logs, dashboards, Ruby on Rails, and SQL to investigate issues, make minor fixes, and automate tasks.

Zahteve

  • Experience independently resolving customer technical issues in support, support engineering, implementations, or a related role.
  • Strong troubleshooting ability, including forming hypotheses, isolating variables, and tracing issues through logs and data.
  • Working knowledge of at least one programming language and SQL for investigating and fixing issues.
  • Comfort handling CSV and spreadsheet data, with care when making bulk changes.
  • Understanding of email delivery fundamentals, including bounces, suppression lists, SPF, DKIM, and DMARC.
  • Clear written and spoken communication, including the ability to explain technical issues to nontechnical audiences.
  • Sound judgment about when to resolve an issue independently and when to escalate.

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Sponzor vizuma H1BLogistikaSvetovanjeZavarovanje
USZdružene države AmerikeALAlabamaAKAljaskaAZArizonaCAKalifornijaCOKoloradoCTConnecticutFLFloridaHIHavajiIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMSMisisipiMOMisuriNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNova MehikaNYNew YorkNCSeverna KarolinaNDSeverna DakotaOHOhioOKOklahomaOROregonPAPensilvanijaRIRhode IslandSCJužna KarolinaSDJužna DakotaTNTennesseeTXTeksasUTUtahVTVermontVAVirginijaWAWashingtonWVZahodna VirginijaWIWisconsinWYWyoming
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Na daljavoPolni delovni časSeniorZahtevani Jezik: angleščinaInženir podpore

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