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Softdocs
Softdocs
51 – 200 Zaposleni
IzobraževanjeSaaSVlada
Softdocs builds cloud-based document management and process automation software for higher education institutions, K–12 school districts, and government agencies. Its platform brings together document storage, no-code workflows, eForms, eSignatures, and intelligent document and transcript processing to help public-sector teams digitize records, route approvals, and manage information securely. Softdocs reports serving more than 1,000 public-sector customers, with a focus on enterprise cloud migration and improving long-term total cost of ownership.
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Delovna mesta v podjetju

Remote Client Support Technician at Softdocs

Support Softdocs customers using its cloud document management and eForms products. Investigate issues through database, log, and application analysis.

USZdružene države Amerike
50.000 $ – 65.000 $ / leto
Na daljavoPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaInženir podpore
JavaScriptMS SQL ServerSQL

Opis

  • Deliver prompt, courteous support for Softdocs products.
  • Communicate clearly and constructively to move support cases toward resolution.
  • Record each issue, action, and outcome accurately in the support system.
  • Handle customer requests through email, chat, phone, and case management tools.
  • Track and prioritize multiple open cases in a fast-moving environment.
  • Work with internal teams to solve complex issues and share knowledge.
  • Review application and system logs to investigate product behavior.
  • Keep up with product updates and features through training and independent learning.
  • Recommend updates to internal documentation and support workflows.
  • Analyze databases, logs, and application behavior to find root causes and help clients reach successful outcomes.

Zahteve

  • Know Microsoft SQL Server or a comparable database, including DML commands.
  • Have familiarity with HTML, CSS, and JavaScript.
  • Understand server and network fundamentals.
  • Communicate effectively in writing and conversation.
  • Bring strong problem-solving and analytical skills.
  • Explain technical concepts to people without a technical background.
  • Pay close attention to detail, especially when documenting issues.
  • Work independently, manage multiple tasks, and operate effectively in a remote setting.
  • Hold a bachelor’s or associate’s degree in Computer Science, Information Systems, or a related field, or have equivalent experience.
  • Have at least two years of experience in IT, technical support, or a related technical field.
  • Have at least two years of customer service or client-facing experience.

Ugodnosti

  • Work remotely from anywhere in the United States.
  • Access the CEO and senior leaders directly from the first day.
  • Receive medical, dental, and vision coverage; a 401(k); disability coverage; $15,000 life insurance; flexible PTO; 13 holidays; and paid parental leave.
  • Receive a stipend for a laptop and other equipment.
  • Access training, learning opportunities, and leadership exposure.
  • Receive mentorship and collaborate with senior leaders and cross-functional teams.
  • Join a people-first culture that values family time.

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