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Softdocs
Softdocs
51 – 200 Angajați
EducațieGuvernSaaS
Softdocs dezvoltă software cloud pentru gestionarea documentelor și automatizarea proceselor, destinat instituțiilor de învățământ superior, districtelor școlare K–12 și agențiilor guvernamentale. Platforma reunește stocarea documentelor, fluxuri de lucru fără cod, formulare electronice, semnături electronice și procesarea inteligentă a documentelor și foilor matricole, ajutând echipele din sectorul public să digitalizeze evidențele, să direcționeze aprobările și să gestioneze informațiile în siguranță. Softdocs declară că deservește peste 1.000 de clienți din sectorul public, punând accent pe migrarea organizațiilor către cloud și pe îmbunătățirea costului total de proprietate pe termen lung.
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Locurile de muncă ale companiei

Remote Client Support Technician at Softdocs

Support Softdocs customers using its cloud document management and eForms products. Investigate issues through database, log, and application analysis.

USStatele Unite ale Americii
50.000 $ – 65.000 $ / an
RemoteNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăInginer de suport
JavaScriptMS SQL ServerSQL

Descriere

  • Deliver prompt, courteous support for Softdocs products.
  • Communicate clearly and constructively to move support cases toward resolution.
  • Record each issue, action, and outcome accurately in the support system.
  • Handle customer requests through email, chat, phone, and case management tools.
  • Track and prioritize multiple open cases in a fast-moving environment.
  • Work with internal teams to solve complex issues and share knowledge.
  • Review application and system logs to investigate product behavior.
  • Keep up with product updates and features through training and independent learning.
  • Recommend updates to internal documentation and support workflows.
  • Analyze databases, logs, and application behavior to find root causes and help clients reach successful outcomes.

Cerințe

  • Know Microsoft SQL Server or a comparable database, including DML commands.
  • Have familiarity with HTML, CSS, and JavaScript.
  • Understand server and network fundamentals.
  • Communicate effectively in writing and conversation.
  • Bring strong problem-solving and analytical skills.
  • Explain technical concepts to people without a technical background.
  • Pay close attention to detail, especially when documenting issues.
  • Work independently, manage multiple tasks, and operate effectively in a remote setting.
  • Hold a bachelor’s or associate’s degree in Computer Science, Information Systems, or a related field, or have equivalent experience.
  • Have at least two years of experience in IT, technical support, or a related technical field.
  • Have at least two years of customer service or client-facing experience.

Beneficii

  • Work remotely from anywhere in the United States.
  • Access the CEO and senior leaders directly from the first day.
  • Receive medical, dental, and vision coverage; a 401(k); disability coverage; $15,000 life insurance; flexible PTO; 13 holidays; and paid parental leave.
  • Receive a stipend for a laptop and other equipment.
  • Access training, learning opportunities, and leadership exposure.
  • Receive mentorship and collaborate with senior leaders and cross-functional teams.
  • Join a people-first culture that values family time.

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