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7-Eleven
7-Eleven
Alimente și băuturiCălătoriiLogistică
7-Eleven este un retailer global de produse de proximitate, cu mii de magazine de mici dimensiuni care oferă mâncare gata de consum, gustări, băuturi, produse alimentare de bază și combustibil. Serviciile sale pentru consumatori includ 7REWARDS, portofelul 7-Eleven, livrarea 7NOW, plata mobilă și economii la combustibil. Compania își deservește clienții prin magazine operate direct și în franciză, cumpărături în magazin, livrare și promoții digitale. Activitatea sa cuprinde comerțul cu amănuntul de produse alimentare și băuturi, logistica și serviciile legate de călătorii.
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Locurile de muncă ale companiei

Operations Support Analyst, Digital Delivery

Support 7-Eleven’s digital and delivery operations by coordinating store onboarding, operational documentation, reporting, and stakeholder communications. Analyze performance and identify opportunities to improve field execution.

USStatele Unite ale AmericiiNYNew York
43.888 $ – 84.444 $ / an
RemoteNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăInginer de suport

Descriere

  • Act as the main support contact for Zone Digital Managers, Zone Delivery Managers, and Help Center teams.
  • Create, maintain, and oversee job aids and operational documentation.
  • Coordinate store onboarding and monitor implementation milestones.
  • Help prepare field teams for new programs and initiatives.
  • Deliver reports and analyze operational performance.
  • Manage corporate communications to keep stakeholder messaging timely, clear, and consistent.
  • Create and update job aids for Field Operations initiatives.
  • Prepare and submit corporate communications and Zip Lines.
  • Monitor IHM inventory and improve installation processes for new stores.
  • Keep iPads up to date and coordinate their replacement schedules.
  • Monitor new store onboarding and partner order volume performance.
  • Lead weekly Merchandising calls and track merchandising issues.
  • Prepare gap reports, toggle execution reports, Monthly Business Reviews, and other operational reports.
  • Coordinate and oversee EBT onboarding.
  • Confirm digital programs are in place at new stores and coordinate app activation.
  • Help resolve cases where stores are missing from the app.
  • Post OSSS store information and help schedule visits.
  • Maintain C-Shopper two-pack data and pro forma files.
  • Build dashboards, KPIs, and scorecards.
  • Review trends in operations, customer experience, execution, and productivity.
  • Use data analysis and root cause investigations to identify improvement opportunities.
  • Prepare executive reporting packages, MBRs, QBRs, and presentations.
  • Turn operational data into practical insights and recommendations for leadership.

Cerințe

  • Bachelor’s degree or four-year degree.
  • At least two years of relevant work experience.
  • Proficiency with PowerPoint and Excel.
  • Cross-functional collaboration and relationship management.
  • Data analysis and business reporting.
  • Project and program management.
  • Communication and documentation management.
  • Operational excellence and continuous improvement.

Beneficii

  • US benefits information is available through the employer link.
  • Canada benefits information is available through the employer link.

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