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PacerPro
PacerPro
11 – 50 Angajați
JuridicSaaS
PacerPro dezvoltă software pentru fluxuri de lucru juridice, care ajută firmele de avocatură să lucreze cu dosarele instanțelor statale și federale. Instrumentele sale automatizează descărcarea documentelor depuse la instanțe și le furnizează în timp real, sprijinind gestionarea cauzelor și fluxurile de lucru bazate pe cunoștințe juridice. Produsele includ PDF2Go, Manifold și PACER Overlay. PacerPro deservește echipe juridice, inclusiv firme din clasamentul Am Law 100, și activează în domeniul tehnologiei juridice și al software-ului ca serviciu.
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Remote Technical Support Engineer at PacerPro

Troubleshoot legal data software issues for law firm customers, investigate email and document delivery problems, and manage account configurations. Support enterprise onboarding and integrations while improving service through automation, runbooks, and product feedback.

USStatele Unite ale Americii
95.000 $ – 115.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de suport
RubyRuby on RailsSQL

Descriere

  • Investigate reports of missing, incorrect, duplicate, or bounced notification emails and documents; identify causes and escalate findings to engineering.
  • Configure and maintain customer settings, including naming conventions, distribution lists, case follows, and client codes.
  • Manage accounts and users, including single sign-on, domain changes, trials, and subscription corrections.
  • Guide enterprise customers through onboarding and document management system integrations, coordinating directly with their IT teams.
  • Resolve data and web application issues such as duplicate cases, inaccurate case details, and download failures; document recurring issues in runbooks and share product feedback.
  • Automate routine work for yourself and the customer success team using self-service tools and runbooks.
  • Use HubSpot, Jira, Confluence, Slack, logs, dashboards, Ruby on Rails, and SQL to investigate issues, make minor fixes, and automate tasks.

Cerințe

  • Experience independently resolving customer technical issues in support, support engineering, implementations, or a related role.
  • Strong troubleshooting ability, including forming hypotheses, isolating variables, and tracing issues through logs and data.
  • Working knowledge of at least one programming language and SQL for investigating and fixing issues.
  • Comfort handling CSV and spreadsheet data, with care when making bulk changes.
  • Understanding of email delivery fundamentals, including bounces, suppression lists, SPF, DKIM, and DMARC.
  • Clear written and spoken communication, including the ability to explain technical issues to nontechnical audiences.
  • Sound judgment about when to resolve an issue independently and when to escalate.

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USStatele Unite ale AmericiiALAlabamaAKAlaskaAZArizonaCACaliforniaCOColoradoCTConnecticutFLFloridaHIHawaiiIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMSMississippiMOMissouriNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNYNew YorkNCCarolina de NordNDDakota de NordOHOhioOKOklahomaOROregonPAPennsylvaniaRIRhode IslandSCCarolina de SudSDDakota de SudTNTennesseeTXTexasUTUtahVTVermontVAVirginiaWAWashingtonWVVirginia de VestWIWisconsinWYWyoming
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