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PacerPro
PacerPro
11 – 50 Darbuotojai
SaaSTeisė
PacerPro builds legal workflow software that helps law firms work with state and federal court records. Its tools automate court filing downloads and deliver filings in real time, supporting case management and legal knowledge workflows. Products include PDF2Go, Manifold, and PACER Overlay. PacerPro serves legal teams, including firms across the Am Law 100, and works in legal technology and SaaS.
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Darbai įmonėje

Remote Technical Support Engineer at PacerPro

Troubleshoot legal data software issues for law firm customers, investigate email and document delivery problems, and manage account configurations. Support enterprise onboarding and integrations while improving service through automation, runbooks, and product feedback.

USJungtinės Valstijos
95 000 $ – 115 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPagalbos inžinierius
RubyRuby on RailsSQL

Aprašymas

  • Investigate reports of missing, incorrect, duplicate, or bounced notification emails and documents; identify causes and escalate findings to engineering.
  • Configure and maintain customer settings, including naming conventions, distribution lists, case follows, and client codes.
  • Manage accounts and users, including single sign-on, domain changes, trials, and subscription corrections.
  • Guide enterprise customers through onboarding and document management system integrations, coordinating directly with their IT teams.
  • Resolve data and web application issues such as duplicate cases, inaccurate case details, and download failures; document recurring issues in runbooks and share product feedback.
  • Automate routine work for yourself and the customer success team using self-service tools and runbooks.
  • Use HubSpot, Jira, Confluence, Slack, logs, dashboards, Ruby on Rails, and SQL to investigate issues, make minor fixes, and automate tasks.

Reikalavimai

  • Experience independently resolving customer technical issues in support, support engineering, implementations, or a related role.
  • Strong troubleshooting ability, including forming hypotheses, isolating variables, and tracing issues through logs and data.
  • Working knowledge of at least one programming language and SQL for investigating and fixing issues.
  • Comfort handling CSV and spreadsheet data, with care when making bulk changes.
  • Understanding of email delivery fundamentals, including bounces, suppression lists, SPF, DKIM, and DMARC.
  • Clear written and spoken communication, including the ability to explain technical issues to nontechnical audiences.
  • Sound judgment about when to resolve an issue independently and when to escalate.

Susiję darbai

7-Eleven

Operations Support Analyst, Digital Delivery

7-Eleven
KelionėsLogistikaMaistas ir gėrimai
USJungtinės ValstijosNYNiujorkas
43 888 $ – 84 444 $ / metai
NuotolinisVisas etatasJaunesnysis specialistasVidutinis lygisPrivaloma Kalba: anglųPagalbos inžinierius

Support 7-Eleven’s digital and delivery operations by coordinating store onboarding, operational documentation, reporting, and stakeholder communications. Analyze performance and identify opportunities to improve field execution.

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Highmark Health

Senior Decision Support Analyst (Remote, US)

Highmark Health
H1B vizos rėmėjasDraudimasKonsultavimasLogistika
USJungtinės ValstijosALAlabamaAKAliaskaAZArizonaCAKalifornijaCOKoloradasCTKonektikutasFLFloridaHIHavajaiIDAidahasILIlinojusIAAjovaKSKanzasasKYKentukisLALuizianaMEMeinasMDMerilandasMAMasačusetsasMIMičiganasMNMinesotaMSMisisipėMOMisūrisNENebraskaNVNevadaNHNaujasis HampšyrasNJNaujasis DžersisNMNaujoji MeksikaNYNiujorkasNCŠiaurės KarolinaNDŠiaurės DakotaOHOhajasOKOklahomaOROregonasPAPensilvanijaRIRod AilandasSCPietų KarolinaSDPietų DakotaTNTenesisTXTeksasasUTJutaVTVermontasVAVirdžinijaWAVašingtonasWVVakarų VirdžinijaWIViskonsinasWYVajomingas
34 $ – 54 $ / valanda
NuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųPagalbos inžinierius

Analyze healthcare financial, operational, and clinical performance for Allegheny Health Network. Provide executive insights, variance analysis, and recommendations while coaching junior analysts.

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