
Senior Customer Support Analyst – Texas Remote
AirStripSupport health plan trading partners by resolving technical issues and managing escalations. Analyze support trends, share findings, and improve knowledge base content and processes.


Support health plan trading partners by resolving technical issues and managing escalations. Analyze support trends, share findings, and improve knowledge base content and processes.

Support NantIQ health plan partners by resolving technical issues, monitoring service metrics, and improving support processes.

Troubleshoot legal data software issues for law firm customers, investigate email and document delivery problems, and manage account configurations. Support enterprise onboarding and integrations while improving service through automation, runbooks, and product feedback.

Provide technical support to U.S. customers using Sereact’s AI-powered robotic systems. Diagnose hardware and software incidents while strengthening system reliability, support tools, and processes.

Help enterprise customers deploy, adopt, and optimize PhoenixAI’s Agentic AI Database. Support technical evaluations and sales efforts while building lasting customer success.