Senior Customer Support Analyst – Texas Remote
AirStripSupport health plan trading partners by resolving technical issues and managing escalations. Analyze support trends, share findings, and improve knowledge base content and processes.
खोलें
Highmark Health एक स्वास्थ्य सेवा संगठन है, जिसका ध्यान लोगों के लिए स्वास्थ्य सेवाओं के अनुभव और उन तक पहुंच को बेहतर बनाने पर है। इसका कार्य नैदानिक सेवाओं, प्रौद्योगिकी, वित्त, विपणन और स्वास्थ्य सेवाओं के वितरण में सहायक अन्य कार्यों तक फैला हुआ है। Blue Cross Blue Shield Association के एक स्वतंत्र लाइसेंसधारी के रूप में, कंपनी स्वास्थ्य सेवा प्रणाली को विकसित करने में सहायता करने के लिए विभिन्न क्षेत्रों के पेशेवरों को साथ लाती है। Highmark Health विविधता, समानता और समावेशन को भी महत्व देती है तथा दिव्यांग समावेशन और सैन्य-अनुकूल रोजगार के लिए मान्यता प्राप्त कर चुकी है।
Senior Decision Support Analyst (Remote, US)
Analyze healthcare financial, operational, and clinical performance for Allegheny Health Network. Provide executive insights, variance analysis, and recommendations while coaching junior analysts.
संयुक्त राज्य
अलबामा
अलास्का
एरिज़ोना
कैलिफ़ोर्निया
कोलोराडो
कनेक्टिकट
फ़्लोरिडा
हवाई
आइडाहो
इलिनॉय
आयोवा
कंसास
केंटकी
लुइज़ियाना
मेन
मैरीलैंड
मैसाचुसेट्स
मिशिगन
मिनेसोटा
मिसिसिपी
मिसौरी
नेब्रास्का
नेवादा
न्यू हैम्पशायर
न्यू जर्सी
न्यू मैक्सिको
न्यूयॉर्क
उत्तरी कैरोलिना
उत्तरी डकोटा
ओहायो
ओक्लाहोमा
ओरेगन
पेंसिल्वेनिया
रोड आइलैंड
दक्षिण कैरोलाइना
दक्षिण डकोटा
टेनेसी
टेक्सास
यूटा
वर्मोंट
वर्जीनिया
वॉशिंगटन
पश्चिम वर्जीनिया
विस्कॉन्सिन
वायोमिंग$34 – $54 / घंटा
रिमोटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीसहायता इंजीनियरविवरण
- Analyze volume, revenue, costs, and profitability to explain financial results and inform business decisions.
- Prepare ad hoc analyses in response to business trends and requests from Highmark, AHN, or Finance leadership.
- Assess results against budgets, forecasts, prior-year figures, and other benchmarks.
- Combine financial analysis with operational and clinical data to develop a broader view of performance.
- Use rate and volume calculations to measure the effects of patient, procedure, and payer mix changes and other business shifts.
- Prepare and present executive summaries with findings, recommendations, and insights.
- Work with hospital and physician organization stakeholders to provide financial and analytical support.
- Analyze detailed general ledger, patient account, and procedure-level data.
- Guide and coach junior analysts.
- Carry out other assigned duties.
आवश्यकताएँ
- Bachelor’s degree in finance, accounting, business administration, economics, statistics, or a related field; alternatively, six years of progressive related experience may substitute for the degree.
- Three years of experience in decision support and data analysis.
- Proficiency with Microsoft Office, including Excel and PowerPoint.
- Ability to analyze and interpret financial results, operational metrics, clinical outcomes, and other datasets.
- Ability to work with large volumes of detailed data and draw strategic insights.
- Ability to manage multiple projects and meet deadlines.
- Strong communication and interpersonal skills.
- Ability to build partnerships across the organization.
- Self-directed approach and ability to make progress with minimal supervision.
- Compliance with HIPAA, data security guidance, company policies, the code of business conduct, applicable laws and regulations, and required training.
लाभ
- Remote work arrangement.
- Opportunities to mentor and coach others.
- Equal employment opportunity protections.
- Company privacy and information security policy protections.
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