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7-Eleven
7-Eleven
Food & BeverageLogisticsTravel
7-Eleven is a global convenience retailer with thousands of small-format stores offering ready-to-eat food, snacks, drinks, grocery essentials and fuel. Its consumer services include 7REWARDS, 7-Eleven Wallet, 7NOW delivery, mobile checkout and fuel savings. The company serves customers through company-operated and franchised stores, in-store purchases, delivery and digital promotions. Its work spans food and beverage retail, logistics and travel-related services.
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Operations Support Analyst, Digital Delivery

Support 7-Eleven’s digital and delivery operations by coordinating store onboarding, operational documentation, reporting, and stakeholder communications. Analyze performance and identify opportunities to improve field execution.

USUnited StatesNYNew York
$43,888 – $84,444 / year
RemoteFull-timeJuniorMiddleEnglish RequiredSupport Engineer

Description

  • Act as the main support contact for Zone Digital Managers, Zone Delivery Managers, and Help Center teams.
  • Create, maintain, and oversee job aids and operational documentation.
  • Coordinate store onboarding and monitor implementation milestones.
  • Help prepare field teams for new programs and initiatives.
  • Deliver reports and analyze operational performance.
  • Manage corporate communications to keep stakeholder messaging timely, clear, and consistent.
  • Create and update job aids for Field Operations initiatives.
  • Prepare and submit corporate communications and Zip Lines.
  • Monitor IHM inventory and improve installation processes for new stores.
  • Keep iPads up to date and coordinate their replacement schedules.
  • Monitor new store onboarding and partner order volume performance.
  • Lead weekly Merchandising calls and track merchandising issues.
  • Prepare gap reports, toggle execution reports, Monthly Business Reviews, and other operational reports.
  • Coordinate and oversee EBT onboarding.
  • Confirm digital programs are in place at new stores and coordinate app activation.
  • Help resolve cases where stores are missing from the app.
  • Post OSSS store information and help schedule visits.
  • Maintain C-Shopper two-pack data and pro forma files.
  • Build dashboards, KPIs, and scorecards.
  • Review trends in operations, customer experience, execution, and productivity.
  • Use data analysis and root cause investigations to identify improvement opportunities.
  • Prepare executive reporting packages, MBRs, QBRs, and presentations.
  • Turn operational data into practical insights and recommendations for leadership.

Requirements

  • Bachelor’s degree or four-year degree.
  • At least two years of relevant work experience.
  • Proficiency with PowerPoint and Excel.
  • Cross-functional collaboration and relationship management.
  • Data analysis and business reporting.
  • Project and program management.
  • Communication and documentation management.
  • Operational excellence and continuous improvement.

Benefits

  • US benefits information is available through the employer link.
  • Canada benefits information is available through the employer link.

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