Senior Customer Support Analyst – Texas Remote
AirStripSupport health plan trading partners by resolving technical issues and managing escalations. Analyze support trends, share findings, and improve knowledge base content and processes.
Open
CelerData builds analytics software for data lakehouses, powered by StarRocks. Its platform supports real-time and customer-facing analytics, running demanding queries directly on lakehouse data instead of relying on a traditional data warehouse. CelerData focuses on fast OLAP performance and scalable analytics for enterprise use. The company operates in enterprise software and SaaS.
Database Support Engineer (Remote, United States) – CelerData
Help enterprise customers deploy, adopt, and optimize PhoenixAI’s Agentic AI Database. Support technical evaluations and sales efforts while building lasting customer success.
Description
- Lead new customers through implementation and deployment.
- Translate solutions designed during sales into working production environments.
- Act as the primary technical contact for customers after the sale.
- Increase product adoption, resolve technical problems, and uncover opportunities to expand accounts.
- Develop lasting, trusted relationships with customers’ technical teams.
- Learn customers’ business needs and technical constraints, then advocate for them internally.
- Track technical account health and diagnose production issues.
- Suggest architecture and configuration changes as customer requirements evolve.
- Share recurring customer needs and challenges with product and engineering teams.
- Help prospects plan and run Proofs of Concept.
- Document evaluations, use cases, challenges, PoC plans, and results in detail.
- Work with sales to connect technical conversations to business objectives, address concerns, and support deal closure.
- Bring customer feedback to product and engineering teams to inform the Agentic Database roadmap.
- Present Agentic AI use cases and best practices through webinars, conference appearances, user groups, and blog posts.
Requirements
- Bring 5+ years of experience in a pre-sales or post-sales position, such as solutions engineering, technical consulting, or customer success engineering.
- Experience in data analytics, databases, or cloud infrastructure is preferred.
- Have hands-on experience with OLAP workloads, query optimization, and data modeling, including star and snowflake schemas.
- Be proficient in SQL.
- Understand the theory behind distributed data processing systems in depth.
- Have experience with at least one public cloud platform: AWS, Google Cloud Platform, or Azure.
- Be ready and willing to learn the details of the PhoenixAI Agentic Database product.
- Explain complex technical topics clearly to audiences ranging from engineers to C-level executives.
- Troubleshoot technical issues during PoCs and tailor solutions to different customer needs.
- Have supported sales and post-sales teams with technical evaluations.
- Show a history of winning technical evaluations and contributing to revenue growth.
- Experience with BI tools such as Tableau or Looker is a plus.
- Experience with streaming systems such as Kafka or Redpanda is a plus.
Benefits
- Equity.
- PhoenixAI’s full benefits package.
Related Jobs
Senior Customer Support Analyst
AirStripSupport NantIQ health plan partners by resolving technical issues, monitoring service metrics, and improving support processes.
Open
Remote Technical Support Engineer at PacerPro
PacerProTroubleshoot legal data software issues for law firm customers, investigate email and document delivery problems, and manage account configurations. Support enterprise onboarding and integrations while improving service through automation, runbooks, and product feedback.
Open
Operations Support Analyst, Digital Delivery
7-Eleven
United States
New York$43,888 – $84,444 / year
RemoteFull-timeJuniorMiddleEnglish RequiredSupport EngineerSupport 7-Eleven’s digital and delivery operations by coordinating store onboarding, operational documentation, reporting, and stakeholder communications. Analyze performance and identify opportunities to improve field execution.
Open
Senior Decision Support Analyst (Remote, US)
Highmark HealthUnited States
Alabama
Alaska
Arizona
California
Colorado
Connecticut
Florida
Hawaii
Idaho
Illinois
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Nebraska
Nevada
New Hampshire
New Jersey
New MexicoNew York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming$34 – $54 / hour
RemoteFull-timeSeniorEnglish RequiredSupport EngineerAnalyze healthcare financial, operational, and clinical performance for Allegheny Health Network. Provide executive insights, variance analysis, and recommendations while coaching junior analysts.
Open
Remote Client Support Technician at Softdocs
SoftdocsSupport Softdocs customers using its cloud document management and eForms products. Investigate issues through database, log, and application analysis.
Open