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Wiz
Wiz
201 – 500 Zaposleni
Sponzor vizuma H1BKibernetska varnostVarnost v oblaku
Wiz je podjetje za varnost v oblaku, ki organizacijam pomaga zaščititi sodobna oblačna okolja z enotno platformo brez agentov. Njegovi izdelki zagotavljajo pregled nad oblačno infrastrukturo, prepoznavajo grožnje in ranljivosti, podpirajo upravljanje varnostnega stanja ter ekipam pomagajo določati prednostne naloge za odpravo težav. S povezovanjem razvoja in varnostnih operacij Wiz organizacijam omogoča zgodnejše odkrivanje tveganj in upravljanje varnosti v oblaku v kompleksnih okoljih.
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Delovna mesta v podjetju

Manager, Applied AI Solutions Support Engineering

Lead the development of AI-powered tools and automation for Wiz’s technical support organization. Build secure cloud, CRM, and intelligent ticket-routing systems for its cloud security platform.

USZdružene države AmerikeNa daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaInženir podpore
AWSAzureBigQueryDockerGoogle Cloud PlatformJavaScriptNode.jsOblakPostgresPythonReactServiceNowTerraformTypeScript

Opis

  • Lead and mentor an AI-focused team developing internal tools and automation.
  • Run Jira sprints, manage epics and defects, and guide technical delivery and team growth.
  • Set the roadmap for technical support tools and automation.
  • Develop and ship Python, TypeScript/JavaScript, and Apex code for web apps, automation jobs, and CRM integrations.
  • Apply AI models and APIs, Gemini, and Claude Code to create internal tools and automate ticket triage, investigation, and resolution workflows.
  • Oversee Zendesk administration, architecture, custom development, embedded apps, webhooks, workflows, and routing and SLA logic.
  • Build ServiceNow and Salesforce integrations and workflows, including Apex development.
  • Lead the internal support tooling suite, including skills- and availability-based ticket routing, browser and IDE extensions, and integrations with Slack, Jira, Zoom, and PagerDuty.
  • Maintain GCP infrastructure built with containerized services, PostgreSQL, BigQuery, Pub/Sub, and Terraform.
  • Work with Support leaders, Solutions Support Engineers, Product, and the CTO team to find workflow bottlenecks and develop tools and automation.

Zahteve

  • At least 2 years leading or managing a team of internal tool developers, automation engineers, or systems developers, including technical direction, Agile sprints, Jira epics and defects, and hands-on coding.
  • At least 5 years of hands-on experience building internal tools, backend services, APIs, and web applications with Python and TypeScript/JavaScript, including Node.js and React.
  • Hands-on experience administering and developing Zendesk and Salesforce, including Zendesk configurations and apps, Salesforce Apex and custom objects, workflows, and ServiceNow integrations.
  • Experience deploying and maintaining cloud-hosted services on GCP, AWS, or Azure using containers, relational databases such as PostgreSQL, data warehouses such as BigQuery, and message queues.
  • Hands-on experience with AI models and APIs, prompt engineering, and AI-assisted coding tools.
  • Experience with Terraform, Docker, Git, CI/CD pipelines, and managing changes across cloud services and CRM sandboxes.
  • Must meet the EAR Part 772 and ITAR 120.15 definition of a U.S. person.
  • Must live in the contiguous United States.
  • Preferred: experience with MCP servers, tool proxies, Gemini, or Claude Code.
  • Preferred: experience building custom UI components and integrations across Zendesk, Salesforce, and ServiceNow.
  • Preferred: experience building productivity tools such as Chrome or VS Code extensions, or cloud-hosted workspaces.
  • Preferred: experience building ticket routing, scheduling, and team availability tools.
  • Preferred: familiarity with Slack, Jira, Zoom, and BI reporting pipelines.
  • Prior customer-facing technical support experience, preferably at a B2B technology company.

Ugodnosti

  • The posting does not specify benefits, perks, or additional compensation.
  • Equal opportunity employer.
  • Visa sponsorship is not available.

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