AirStrip
AirStrip
51 – 200 Xodimlar
SaaSSog‘liqni saqlash
AirStrip tibbiy yordam guruhlari uchun klinik monitoring ma’lumotlarini birlashtiradigan sog‘liqni saqlash dasturiy ta’minotini ishlab chiqadi. Uning yetkazib beruvchiga bog‘liq bo‘lmagan platformasi monitorlar, elektron tibbiy yozuvlar va tibbiy qurilmalardan olingan real vaqt rejimidagi to‘lqin shakllari, EKGlar, signallar hamda boshqa tegishli ma’lumotlarni jamlaydi va ularni mobil hamda veb-ilovalar orqali taqdim etadi. Kompaniyaning SaaS yechimlari bemorlarni monitoring qilish, ona va homila parvarishi, kardiologiya, signallarni boshqarish, tahlil, telemetriyani optimallashtirish va klinik qarorlarni qo‘llab-quvvatlashni qamrab oladi. Ular signalni saralash, diagnostik sifatdagi EKGni yozib olish va elektron tibbiy yozuvlarga xavfsiz uzatish kabi imkoniyatlarni ham taqdim etadi. AirStrip 2006-yilda tashkil etilgan bo‘lib, sog‘liqni saqlash texnologiyalari va SaaS kesishgan yo‘nalishda faoliyat yuritadi.

Senior Customer Support Analyst – Texas Remote

Support health plan trading partners by resolving technical issues and managing escalations. Analyze support trends, share findings, and improve knowledge base content and processes.

Tavsif

  • Act as the support liaison for health plan trading partners.
  • Track plan metrics, spot recurring issues, and manage case escalations and follow-up.
  • Respond promptly to customer and technical support requests and provide status updates.
  • Explain solutions clearly in writing and conversation.
  • Use multiple tools at once to investigate problems and identify solutions.
  • Work with colleagues to develop solutions to complex problems.
  • Analyze data, identify patterns, and report findings when needed.
  • Record support requests, follow-up actions, and resolution details, particularly for escalated cases.
  • Offer peers and counterparts timely, constructive feedback.
  • Write and update knowledge base articles on technical support, common issues, troubleshooting, and operational processes.
  • Work with colleagues to improve support processes.

Talablar

  • At least five years of relevant experience.
  • Bachelor’s degree required; equivalent experience may be considered instead.
  • Advanced knowledge of the role’s subject area.
  • Proficiency with Microsoft Office applications, including Word and Excel.
  • Familiarity with CRM platforms; Salesforce.com experience is strongly preferred.
  • Ability to deliver excellent customer service and high-quality work.
  • Ability to resolve challenging problems effectively.
  • Ability to suggest improvements to processes.
  • Ability to work independently with limited supervision.
  • Ability to communicate clearly and professionally with internal partners, external customers, vendors, and others.

Imtiyozlar

  • Bonus potential.
  • Remote work from within the United States.

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