Boldr
Boldr
501 – 1.000 Angajați
ConsultanțăLogisticăMarketing
Boldr este o companie globală de servicii de externalizare gestionată și servicii de ocupare a forței de muncă, care ajută companiile să creeze și să coordoneze echipe distribuite. În calitate de companie certificată B Corporation, se concentrează pe externalizarea etică și dezvoltă echipe de experiență a clienților, inginerie, date și tehnologie ca extensii ale brandurilor clienților săi. Boldr sprijină în principal companii din comerțul electronic și din domeniul software ca serviciu, oferind recrutare globală, integrarea noilor angajați și managementul performanței pentru peste 100 de parteneri clienți. Abordarea sa conectează sprijinul operațional cu sustenabilitatea socială, urmărind să creeze valoare durabilă pentru clienți, membrii echipelor și comunitățile în care își desfășoară activitatea.

Senior Customer Advocate (Hybrid, Mexico)

Support customers for Boldr by handling inquiries, complaints, escalations, and investigations with empathy and professionalism. The role focuses on issue resolution, customer satisfaction, and continuous service improvement.

Descriere

  • Provide customers with accurate, complete information while maintaining empathy, courtesy, and professionalism.
  • Lead customer consultations, troubleshooting, escalations, and investigations.
  • Track customer problems and ensure issues are prioritized, documented, monitored, and resolved.
  • Escalate issues promptly and appropriately to meet internal and external expectations.
  • Recommend opportunities to improve customer service processes.
  • Deliver high-quality service that strengthens customer satisfaction.
  • Coordinate with the external team to maintain current product and service knowledge.
  • Partner with internal and external teams to resolve customer needs and complaints related to client products and services.

Cerințe

  • Bachelor’s degree in a field aligned with your interests.
  • Two to three years of customer service experience through email, phone, or chat support.
  • Prior experience working in a customer service role.
  • Basic familiarity with cloud applications such as Google Drive, Google Sheets, and Google Docs, along with Microsoft Office.
  • Strong reading comprehension and verbal and written communication skills.
  • Proven ability to manage phone-based customer contacts effectively.
  • Ability to understand complex concepts and explain them clearly to customers in conversation and writing.
  • CRM experience is advantageous.
  • Ability to learn and navigate new technologies, systems, and applications quickly.
  • Openness to feedback and willingness to apply it constructively.
  • Intermediate knowledge of standard customer experience practices.
  • Customer-focused approach with the flexibility to respond effectively to different personalities and situations.

Locuri de muncă similare

Bloomlife Inc

Remote Account Sales Executive, Healthcare

Bloomlife Inc

Grow Bloomlife’s remote maternal-fetal monitoring business by selling remote patient monitoring solutions to OB/GYN practices and health systems. Manage the full sales cycle, from prospecting and clinical presentations to contract negotiations and deployment handoffs.

Deschide
Illumina

Clinical Sales Specialist, Genomics — Thailand, Indonesia and Vietnam

Illumina

Support Illumina’s clinical genomics sales across Thailand, Indonesia and Vietnam, advising customers on applications, workflows and products. The role spans reproductive and genetic health, oncology, customer development and regional market growth.

Deschide
Trane Technologies

Senior Executive Assistant, Digital Leadership

Trane Technologies

Support Trane Technologies’ Digital leadership team by coordinating executive schedules, travel, meetings, communications, and procurement. The role covers leaders across the United States and requires on-site work in White Bear Lake, Minnesota, Monday through Thursday.

Deschide