Boldr
Boldr
Boldr एक वैश्विक प्रबंधित आउटसोर्सिंग और रोजगार सेवाओं की कंपनी है, जो व्यवसायों को वितरित टीम बनाने और संचालित करने में सहायता करती है। प्रमाणित B कॉरपोरेशन के रूप में, यह नैतिक आउटसोर्सिंग पर ध्यान देती है और ग्राहक अनुभव, इंजीनियरिंग, डेटा तथा तकनीकी टीमों का विकास अपने ग्राहकों के ब्रांड के विस्तार के रूप में करती है। Boldr मुख्य रूप से ईकॉमर्स और SaaS कंपनियों को सेवाएँ देती है तथा 100 से अधिक ग्राहक साझेदारों के लिए वैश्विक भर्ती, ऑनबोर्डिंग और प्रदर्शन प्रबंधन प्रदान करती है। इसका दृष्टिकोण परिचालन सहायता को सामाजिक स्थिरता से जोड़ता है और इसका उद्देश्य ग्राहकों, टीम सदस्यों तथा उन समुदायों के लिए दीर्घकालिक मूल्य बनाना है जहाँ यह काम करती है।

Senior Customer Advocate (Hybrid, Mexico)

Support customers for Boldr by handling inquiries, complaints, escalations, and investigations with empathy and professionalism. The role focuses on issue resolution, customer satisfaction, and continuous service improvement.

विवरण

  • Provide customers with accurate, complete information while maintaining empathy, courtesy, and professionalism.
  • Lead customer consultations, troubleshooting, escalations, and investigations.
  • Track customer problems and ensure issues are prioritized, documented, monitored, and resolved.
  • Escalate issues promptly and appropriately to meet internal and external expectations.
  • Recommend opportunities to improve customer service processes.
  • Deliver high-quality service that strengthens customer satisfaction.
  • Coordinate with the external team to maintain current product and service knowledge.
  • Partner with internal and external teams to resolve customer needs and complaints related to client products and services.

आवश्यकताएँ

  • Bachelor’s degree in a field aligned with your interests.
  • Two to three years of customer service experience through email, phone, or chat support.
  • Prior experience working in a customer service role.
  • Basic familiarity with cloud applications such as Google Drive, Google Sheets, and Google Docs, along with Microsoft Office.
  • Strong reading comprehension and verbal and written communication skills.
  • Proven ability to manage phone-based customer contacts effectively.
  • Ability to understand complex concepts and explain them clearly to customers in conversation and writing.
  • CRM experience is advantageous.
  • Ability to learn and navigate new technologies, systems, and applications quickly.
  • Openness to feedback and willingness to apply it constructively.
  • Intermediate knowledge of standard customer experience practices.
  • Customer-focused approach with the flexibility to respond effectively to different personalities and situations.

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