Boldr
Boldr
501 – 1 000 Қызметкерлер
КонсалтингЛогистикаМаркетинг
Boldr — бизнеске таратылған командаларды құруға және басқаруға көмектесетін, аутсорсинг пен жұмыспен қамту қызметтерін ұсынатын жаһандық компания. Сертификатталған B корпорациясы ретінде ол этикалық аутсорсингке мән береді және клиенттер брендтерінің жалғасы ретінде клиенттік тәжірибе, инженерия, деректер және техникалық командаларды дамытады. Boldr негізінен электрондық коммерция және SaaS салаларындағы компанияларға қолдау көрсетіп, 100-ден астам клиент серіктесі үшін жаһандық рекрутинг, жұмысқа бейімдеу және нәтижелілікті басқару қызметтерін ұсынады. Оның тәсілі операциялық қолдауды әлеуметтік тұрақтылықпен ұштастырып, клиенттер, команда мүшелері және өзі жұмыс істейтін қауымдастықтар үшін ұзақ мерзімді құндылық қалыптастыруға бағытталған.

Senior Customer Advocate (Hybrid, Mexico)

Support customers for Boldr by handling inquiries, complaints, escalations, and investigations with empathy and professionalism. The role focuses on issue resolution, customer satisfaction, and continuous service improvement.

Сипаттама

  • Provide customers with accurate, complete information while maintaining empathy, courtesy, and professionalism.
  • Lead customer consultations, troubleshooting, escalations, and investigations.
  • Track customer problems and ensure issues are prioritized, documented, monitored, and resolved.
  • Escalate issues promptly and appropriately to meet internal and external expectations.
  • Recommend opportunities to improve customer service processes.
  • Deliver high-quality service that strengthens customer satisfaction.
  • Coordinate with the external team to maintain current product and service knowledge.
  • Partner with internal and external teams to resolve customer needs and complaints related to client products and services.

Талаптар

  • Bachelor’s degree in a field aligned with your interests.
  • Two to three years of customer service experience through email, phone, or chat support.
  • Prior experience working in a customer service role.
  • Basic familiarity with cloud applications such as Google Drive, Google Sheets, and Google Docs, along with Microsoft Office.
  • Strong reading comprehension and verbal and written communication skills.
  • Proven ability to manage phone-based customer contacts effectively.
  • Ability to understand complex concepts and explain them clearly to customers in conversation and writing.
  • CRM experience is advantageous.
  • Ability to learn and navigate new technologies, systems, and applications quickly.
  • Openness to feedback and willingness to apply it constructively.
  • Intermediate knowledge of standard customer experience practices.
  • Customer-focused approach with the flexibility to respond effectively to different personalities and situations.

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