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Boldr
Boldr
501 – 1 000 Xodimlar
KonsaltingLogistikaMarketing
Boldr kompaniyalarga taqsimlangan jamoalarni tuzish va boshqarishda yordam beradigan, autsorsing hamda xodimlarni ishga joylashtirish xizmatlarini ko‘rsatuvchi global kompaniyadir. Sertifikatlangan B korporatsiyasi sifatida u axloqiy autsorsingga e’tibor qaratadi hamda mijozlar brendlarining uzviy davomi sifatida mijozlar tajribasi, muhandislik, ma’lumotlar va texnik jamoalarni rivojlantiradi. Boldr asosan elektron tijorat va SaaS sohalaridagi kompaniyalarni qo‘llab-quvvatlaydi, 100 dan ortiq mijoz hamkorlari uchun global ishga yollash, ishga moslashtirish va samaradorlikni boshqarish xizmatlarini taqdim etadi. Uning yondashuvi operatsion yordamni ijtimoiy barqarorlik bilan uyg‘unlashtirib, mijozlar, jamoa a’zolari va faoliyat yuritadigan hamjamiyatlar uchun uzoq muddatli qiymat yaratishga intiladi.
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Kompaniyadagi ish o‘rinlari

Senior Customer Advocate (Hybrid, Mexico)

Support customers for Boldr by handling inquiries, complaints, escalations, and investigations with empathy and professionalism. The role focuses on issue resolution, customer satisfaction, and continuous service improvement.

MXMeksikaGibridTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaMijozlar himoyachisiMijozlar muvaffaqiyati
Bulut

Tavsif

  • Provide customers with accurate, complete information while maintaining empathy, courtesy, and professionalism.
  • Lead customer consultations, troubleshooting, escalations, and investigations.
  • Track customer problems and ensure issues are prioritized, documented, monitored, and resolved.
  • Escalate issues promptly and appropriately to meet internal and external expectations.
  • Recommend opportunities to improve customer service processes.
  • Deliver high-quality service that strengthens customer satisfaction.
  • Coordinate with the external team to maintain current product and service knowledge.
  • Partner with internal and external teams to resolve customer needs and complaints related to client products and services.

Talablar

  • Bachelor’s degree in a field aligned with your interests.
  • Two to three years of customer service experience through email, phone, or chat support.
  • Prior experience working in a customer service role.
  • Basic familiarity with cloud applications such as Google Drive, Google Sheets, and Google Docs, along with Microsoft Office.
  • Strong reading comprehension and verbal and written communication skills.
  • Proven ability to manage phone-based customer contacts effectively.
  • Ability to understand complex concepts and explain them clearly to customers in conversation and writing.
  • CRM experience is advantageous.
  • Ability to learn and navigate new technologies, systems, and applications quickly.
  • Openness to feedback and willingness to apply it constructively.
  • Intermediate knowledge of standard customer experience practices.
  • Customer-focused approach with the flexibility to respond effectively to different personalities and situations.

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