TDCX
TDCX
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.

Risk Account Specialist at TDCX – Singapore Onsite

Support e-payment users for TDCX through phone, chat, and email while helping deliver a better customer experience. The role serves fintech and other global BPO and customer experience operations.

Descriere

  • Support the ePayment account in improving the customer experience.
  • Deliver high-quality assistance to new and existing e-payment users.
  • Communicate with users through phone, chat, and email.
  • Provide personalized support and investigate user issues thoroughly.
  • Collaborate with teammates and seek assistance when required.
  • Assist payment-accepting customers ranging from early-stage startups to Fortune 500 companies.

Cerințe

  • English proficiency at CEFR C1 level or above is required.
  • Experience in financial services, banking, or fintech is preferred.
  • At least two years of experience in a BPO or contact center environment.
  • Experience with underwriting, business cash-flow analysis, and credit analysis.
  • Familiarity with financial reviews for consumer or small-business lending or credit.
  • Strong attention to detail and the ability to detect discrepancies across multiple information sources.
  • A bachelor’s degree in any discipline is required.
  • Demonstrated customer-facing experience in B2B, B2C, or contact center settings, including email, phone, and chat support.
  • Willingness to move between teams as business requirements change.
  • Availability for rotational shifts, including weekends.

Beneficii

  • Competitive compensation and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Employee engagement activities and recognition programs.
  • Structured learning and development opportunities for career progression.
  • Supportive workplace culture focused on employees’ future growth.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Expert coaching and mentoring.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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