TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Risk Account Specialist at TDCX – Singapore Onsite

Support e-payment users for TDCX through phone, chat, and email while helping deliver a better customer experience. The role serves fintech and other global BPO and customer experience operations.

Сипаттама

  • Support the ePayment account in improving the customer experience.
  • Deliver high-quality assistance to new and existing e-payment users.
  • Communicate with users through phone, chat, and email.
  • Provide personalized support and investigate user issues thoroughly.
  • Collaborate with teammates and seek assistance when required.
  • Assist payment-accepting customers ranging from early-stage startups to Fortune 500 companies.

Талаптар

  • English proficiency at CEFR C1 level or above is required.
  • Experience in financial services, banking, or fintech is preferred.
  • At least two years of experience in a BPO or contact center environment.
  • Experience with underwriting, business cash-flow analysis, and credit analysis.
  • Familiarity with financial reviews for consumer or small-business lending or credit.
  • Strong attention to detail and the ability to detect discrepancies across multiple information sources.
  • A bachelor’s degree in any discipline is required.
  • Demonstrated customer-facing experience in B2B, B2C, or contact center settings, including email, phone, and chat support.
  • Willingness to move between teams as business requirements change.
  • Availability for rotational shifts, including weekends.

Артықшылықтар

  • Competitive compensation and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Employee engagement activities and recognition programs.
  • Structured learning and development opportunities for career progression.
  • Supportive workplace culture focused on employees’ future growth.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Expert coaching and mentoring.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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