TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Risk Account Specialist at TDCX – Singapore Onsite
Support e-payment users for TDCX through phone, chat, and email while helping deliver a better customer experience. The role serves fintech and other global BPO and customer experience operations.
Description
- Support the ePayment account in improving the customer experience.
- Deliver high-quality assistance to new and existing e-payment users.
- Communicate with users through phone, chat, and email.
- Provide personalized support and investigate user issues thoroughly.
- Collaborate with teammates and seek assistance when required.
- Assist payment-accepting customers ranging from early-stage startups to Fortune 500 companies.
Requirements
- English proficiency at CEFR C1 level or above is required.
- Experience in financial services, banking, or fintech is preferred.
- At least two years of experience in a BPO or contact center environment.
- Experience with underwriting, business cash-flow analysis, and credit analysis.
- Familiarity with financial reviews for consumer or small-business lending or credit.
- Strong attention to detail and the ability to detect discrepancies across multiple information sources.
- A bachelor’s degree in any discipline is required.
- Demonstrated customer-facing experience in B2B, B2C, or contact center settings, including email, phone, and chat support.
- Willingness to move between teams as business requirements change.
- Availability for rotational shifts, including weekends.
Benefits
- Competitive compensation and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Employee engagement activities and recognition programs.
- Structured learning and development opportunities for career progression.
- Supportive workplace culture focused on employees’ future growth.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Expert coaching and mentoring.
- Opportunity to join a global company recognized with hundreds of industry awards.