Proofpoint
Proofpoint
Proofpoint dezvoltă soluții de securitate cibernetică pentru organizații, concentrându-se pe protejarea utilizatorilor și a comunicațiilor prin e-mail împotriva atacurilor de phishing direcționate, a programelor malware și a altor amenințări online. Produsul său Targeted Attack Protection (TAP) evaluează site-urile web accesate prin linkuri din e-mailuri și contribuie la împiedicarea utilizatorilor să ajungă la destinații identificate ca nesigure, permițând în același timp accesul la site-uri legitime. Activitatea companiei se află la intersecția dintre securitatea cibernetică, tehnologia pentru întreprinderi și comunicațiile securizate, sprijinind echipele care trebuie să reducă riscurile asociate atacurilor sofisticate bazate pe e-mail.

Remote Technical Support Representative, Australia

Provide Tier 1 troubleshooting for Proofpoint cybersecurity products, supporting enterprise customers in Australia. Handle email and networking issues, escalations, installations, and product configuration.

Descriere

  • Provide Tier 1 support to administrators and enterprise partners during business hours
  • Troubleshoot complex technical issues by phone, web tools, and email
  • Guide customers on product use and resolve system-specific issues
  • Manage product escalations and coordinate with customers and tiered support teams
  • Help customers with installations and configuration as needed
  • Work with customers through complex system-level escalations and resolutions

Cerințe

  • Experience in technical support or helpdesk work, gained during an industrial placement or after graduation, and experience or knowledge of email systems and networking
  • Experience analyzing and resolving software problems
  • Ability to handle customer interactions professionally across channels
  • Ability to work in a fast-paced, agile environment requiring critical thinking and strong problem-solving
  • Ability to work independently and cooperate with team members
  • Linux experience is beneficial
  • Positive, proactive approach, with innovative thinking and readiness to adapt to change
  • Ability to develop quickly into a subject matter expert on Proofpoint technologies

Beneficii

  • Competitive compensation
  • Comprehensive benefits
  • Career development shaped around your goals
  • Flexible work environment
  • Annual wellness and community outreach days
  • Ongoing recognition for your contributions
  • Global collaboration and networking opportunities

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