Proofpoint izstrādā kiberdrošības risinājumus uzņēmumiem, īpašu uzmanību pievēršot lietotāju un e-pasta saziņas aizsardzībai pret mērķētu pikšķerēšanu, ļaunprogrammatūru un citiem tiešsaistes apdraudējumiem. Uzņēmuma produkts Targeted Attack Protection (TAP) izvērtē tīmekļa vietnes, uz kurām ved e-pastos ietvertās saites, un palīdz neļaut lietotājiem piekļūt par nedrošām atzītām vietnēm, vienlaikus nodrošinot piekļuvi likumīgām vietnēm. Uzņēmuma darbība atrodas kiberdrošības, uzņēmumu tehnoloģiju un drošas saziņas krustpunktā, palīdzot komandām mazināt riskus, ko rada sarežģīti uzbrukumi, kas tiek īstenoti pa e-pastu.
Remote Technical Support Representative, Australia
Provide Tier 1 troubleshooting for Proofpoint cybersecurity products, supporting enterprise customers in Australia. Handle email and networking issues, escalations, installations, and product configuration.
Apraksts
- Provide Tier 1 support to administrators and enterprise partners during business hours
- Troubleshoot complex technical issues by phone, web tools, and email
- Guide customers on product use and resolve system-specific issues
- Manage product escalations and coordinate with customers and tiered support teams
- Help customers with installations and configuration as needed
- Work with customers through complex system-level escalations and resolutions
Prasības
- Experience in technical support or helpdesk work, gained during an industrial placement or after graduation, and experience or knowledge of email systems and networking
- Experience analyzing and resolving software problems
- Ability to handle customer interactions professionally across channels
- Ability to work in a fast-paced, agile environment requiring critical thinking and strong problem-solving
- Ability to work independently and cooperate with team members
- Linux experience is beneficial
- Positive, proactive approach, with innovative thinking and readiness to adapt to change
- Ability to develop quickly into a subject matter expert on Proofpoint technologies
Priekšrocības
- Competitive compensation
- Comprehensive benefits
- Career development shaped around your goals
- Flexible work environment
- Annual wellness and community outreach days
- Ongoing recognition for your contributions
- Global collaboration and networking opportunities