„Proofpoint“ kuria kibernetinio saugumo sprendimus įmonėms, daugiausia dėmesio skirdama naudotojų ir el. pašto komunikacijos apsaugai nuo tikslinių fišingo atakų, kenkėjiškų programų ir kitų interneto grėsmių. Jos produktas „Targeted Attack Protection“ (TAP) įvertina el. laiškuose esančių nuorodų svetaines ir padeda neleisti naudotojams pasiekti nesaugiomis pripažintų paskirties vietų, kartu suteikdamas prieigą prie teisėtų svetainių. Įmonės veikla apima kibernetinį saugumą, įmonių technologijas ir saugią komunikaciją, padėdama komandoms mažinti riziką, kylančią dėl sudėtingų el. paštu vykdomų atakų.
Remote Technical Support Representative, Australia
Provide Tier 1 troubleshooting for Proofpoint cybersecurity products, supporting enterprise customers in Australia. Handle email and networking issues, escalations, installations, and product configuration.
Aprašymas
- Provide Tier 1 support to administrators and enterprise partners during business hours
- Troubleshoot complex technical issues by phone, web tools, and email
- Guide customers on product use and resolve system-specific issues
- Manage product escalations and coordinate with customers and tiered support teams
- Help customers with installations and configuration as needed
- Work with customers through complex system-level escalations and resolutions
Reikalavimai
- Experience in technical support or helpdesk work, gained during an industrial placement or after graduation, and experience or knowledge of email systems and networking
- Experience analyzing and resolving software problems
- Ability to handle customer interactions professionally across channels
- Ability to work in a fast-paced, agile environment requiring critical thinking and strong problem-solving
- Ability to work independently and cooperate with team members
- Linux experience is beneficial
- Positive, proactive approach, with innovative thinking and readiness to adapt to change
- Ability to develop quickly into a subject matter expert on Proofpoint technologies
Privalumai
- Competitive compensation
- Comprehensive benefits
- Career development shaped around your goals
- Flexible work environment
- Annual wellness and community outreach days
- Ongoing recognition for your contributions
- Global collaboration and networking opportunities