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Thrive
Thrive
1.001 – 5.000 Angajați
ConsultanțăSecuritate cibernetică
Thrive este o companie de servicii tehnologice B2B specializată în servicii IT gestionate, cloud și securitate cibernetică pentru organizații de dimensiune medie și întreprinderi mari. Practica sa de securitate include detectarea și răspunsul gestionate, protecția terminalelor și a rețelelor, gestionarea vulnerabilităților, testarea penetrării, firewall-uri, răspunsul la incidente, securitatea e-mailului și a DNS-ului, precum și securitatea Microsoft 365 și Azure. Thrive oferă, de asemenea, suport pentru operațiuni cloud, recuperare în caz de dezastru, colocare, rețele gestionate, managementul serviciilor IT bazat pe ServiceNow, consultanță tehnologică pentru directori și programe de conformitate. Compania lucrează cu clienți din sectoare precum serviciile financiare, sănătatea, administrația publică, educația, științele vieții și serviciile profesionale, combinând consultanța cu servicii gestionate continue.
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Locurile de muncă ale companiei

Remote Systems Engineer in the United States

Provide first-contact remote support for Thrive clients across cloud, cybersecurity, networking, and managed services. Triage and resolve user, server, workstation, and network incidents while documenting work and coordinating escalations.

USStatele Unite ale AmericiiRemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăInginer de sisteme
DNSmacOSServiceNowTCP/IP

Descriere

  • Serve as a clear point of contact for customers by phone, email, and chat, sharing progress and case updates
  • Deliver the initial response and triage for incoming customer issues
  • Investigate user-specific and system-wide incidents, recording all work accurately in Thrive’s service tools
  • Diagnose workstation incidents, determine likely root causes, and use appropriate troubleshooting practices
  • Clarify client concerns, gather relevant details, and escalate cases to engineers when needed
  • Prioritize, classify, and route daily service incidents and requests
  • Apply Thrive’s established practices for managing service tasks
  • Set realistic expectations and keep clients informed during troubleshooting
  • Build working knowledge of Thrive’s products and how they operate within client environments
  • Document and support varied client environments, including workstation, server, and network configurations
  • Provide first-contact remote technical assistance for network, server, and end-user systems
  • Keep communication coordinated with engineers when additional support is available

Cerințe

  • Two to three years of IT support experience in a help desk or service desk setting; managed service provider experience is preferred
  • Hands-on experience with ticketing platforms such as ServiceNow, remote support tools such as Kaseya or Ninja, and remote monitoring and management systems
  • Ability to support Windows 10/11, macOS fundamentals, Microsoft 365 applications including Outlook, Teams, and OneDrive, and common business software, including Office and Outlook configuration
  • Working knowledge of Active Directory or Entra, mobile device setup and troubleshooting, workstation hardware, printers, and peripheral devices
  • Foundational understanding of TCP/IP, DNS, and DHCP networking
  • Customer-focused approach with the ability to explain technical issues clearly to non-technical users
  • Strong written and verbal communication, documentation, and time-management abilities
  • Capacity to work effectively both independently and as part of a team
  • Availability for after-hours work or on-call rotations when required
  • Willingness to travel to nearby client locations when necessary, although on-site visits may not always be needed
  • Preferred credentials include CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), and ITIL Foundation (v4)

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