Thrive
Thrive
1,001 – 5,000 कर्मचारी
परामर्शसाइबर सुरक्षा
Thrive एक B2B प्रौद्योगिकी सेवा कंपनी है, जो मध्यम आकार के और बड़े संगठनों के लिए प्रबंधित IT, क्लाउड और साइबर सुरक्षा सेवाओं में विशेषज्ञता रखती है। इसकी सुरक्षा सेवाओं में प्रबंधित डिटेक्शन और रिस्पॉन्स, एंडपॉइंट और नेटवर्क सुरक्षा, वल्नरेबिलिटी प्रबंधन, पैठ परीक्षण, फ़ायरवॉल, घटना प्रतिक्रिया, ईमेल और DNS सुरक्षा तथा Microsoft 365 और Azure सुरक्षा शामिल हैं। Thrive क्लाउड संचालन, आपदा पुनर्प्राप्ति, कोलोकेशन, प्रबंधित नेटवर्क, ServiceNow-आधारित IT सेवा प्रबंधन, कार्यकारी प्रौद्योगिकी सलाह और अनुपालन कार्यक्रमों में भी सहायता करती है। कंपनी वित्तीय सेवाओं, स्वास्थ्य सेवा, सरकारी संस्थानों, शिक्षा, जीवन विज्ञान और पेशेवर सेवाओं सहित विभिन्न क्षेत्रों के ग्राहकों के साथ काम करती है और परामर्श को निरंतर प्रबंधित सेवाओं के साथ जोड़ती है।

Remote Systems Engineer in the United States

Provide first-contact remote support for Thrive clients across cloud, cybersecurity, networking, and managed services. Triage and resolve user, server, workstation, and network incidents while documenting work and coordinating escalations.

विवरण

  • Serve as a clear point of contact for customers by phone, email, and chat, sharing progress and case updates
  • Deliver the initial response and triage for incoming customer issues
  • Investigate user-specific and system-wide incidents, recording all work accurately in Thrive’s service tools
  • Diagnose workstation incidents, determine likely root causes, and use appropriate troubleshooting practices
  • Clarify client concerns, gather relevant details, and escalate cases to engineers when needed
  • Prioritize, classify, and route daily service incidents and requests
  • Apply Thrive’s established practices for managing service tasks
  • Set realistic expectations and keep clients informed during troubleshooting
  • Build working knowledge of Thrive’s products and how they operate within client environments
  • Document and support varied client environments, including workstation, server, and network configurations
  • Provide first-contact remote technical assistance for network, server, and end-user systems
  • Keep communication coordinated with engineers when additional support is available

आवश्यकताएँ

  • Two to three years of IT support experience in a help desk or service desk setting; managed service provider experience is preferred
  • Hands-on experience with ticketing platforms such as ServiceNow, remote support tools such as Kaseya or Ninja, and remote monitoring and management systems
  • Ability to support Windows 10/11, macOS fundamentals, Microsoft 365 applications including Outlook, Teams, and OneDrive, and common business software, including Office and Outlook configuration
  • Working knowledge of Active Directory or Entra, mobile device setup and troubleshooting, workstation hardware, printers, and peripheral devices
  • Foundational understanding of TCP/IP, DNS, and DHCP networking
  • Customer-focused approach with the ability to explain technical issues clearly to non-technical users
  • Strong written and verbal communication, documentation, and time-management abilities
  • Capacity to work effectively both independently and as part of a team
  • Availability for after-hours work or on-call rotations when required
  • Willingness to travel to nearby client locations when necessary, although on-site visits may not always be needed
  • Preferred credentials include CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), and ITIL Foundation (v4)

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