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Thrive
Thrive
1 001 – 5 000 Xodimlar
KiberxavfsizlikKonsalting
Thrive o‘rta va yirik korxonalar uchun boshqariladigan IT, bulutli texnologiyalar va kiberxavfsizlik xizmatlariga ixtisoslashgan B2B texnologik xizmatlar kompaniyasidir. Kompaniyaning xavfsizlik yo‘nalishi boshqariladigan aniqlash va javob berish, yakuniy qurilmalar va tarmoqlarni himoyalash, zaifliklarni boshqarish, penetratsion testlar, xavfsizlik devorlari, hodisalarga javob berish, elektron pochta va DNS xavfsizligi, shuningdek Microsoft 365 va Azure xavfsizligini qamrab oladi. Thrive bulutli operatsiyalar, falokatlardan keyin tiklash, kolokatsiya, boshqariladigan tarmoqlar, ServiceNow asosidagi IT xizmatlarini boshqarish, rahbarlar uchun texnologik maslahat va muvofiqlik dasturlarini ham qo‘llab-quvvatlaydi. Kompaniya moliyaviy xizmatlar, sog‘liqni saqlash, davlat sektori, ta’lim, hayot fanlari va professional xizmatlar kabi sohalardagi mijozlar bilan ishlaydi hamda konsaltingni doimiy boshqariladigan xizmatlar bilan birlashtiradi.
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Kompaniyadagi ish o‘rinlari

Remote Systems Engineer in the United States

Provide first-contact remote support for Thrive clients across cloud, cybersecurity, networking, and managed services. Triage and resolve user, server, workstation, and network incidents while documenting work and coordinating escalations.

USAmerika Qo‘shma ShtatlariMasofaviyTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaTizim muhandisi
DNSmacOSServiceNowTCP/IP

Tavsif

  • Serve as a clear point of contact for customers by phone, email, and chat, sharing progress and case updates
  • Deliver the initial response and triage for incoming customer issues
  • Investigate user-specific and system-wide incidents, recording all work accurately in Thrive’s service tools
  • Diagnose workstation incidents, determine likely root causes, and use appropriate troubleshooting practices
  • Clarify client concerns, gather relevant details, and escalate cases to engineers when needed
  • Prioritize, classify, and route daily service incidents and requests
  • Apply Thrive’s established practices for managing service tasks
  • Set realistic expectations and keep clients informed during troubleshooting
  • Build working knowledge of Thrive’s products and how they operate within client environments
  • Document and support varied client environments, including workstation, server, and network configurations
  • Provide first-contact remote technical assistance for network, server, and end-user systems
  • Keep communication coordinated with engineers when additional support is available

Talablar

  • Two to three years of IT support experience in a help desk or service desk setting; managed service provider experience is preferred
  • Hands-on experience with ticketing platforms such as ServiceNow, remote support tools such as Kaseya or Ninja, and remote monitoring and management systems
  • Ability to support Windows 10/11, macOS fundamentals, Microsoft 365 applications including Outlook, Teams, and OneDrive, and common business software, including Office and Outlook configuration
  • Working knowledge of Active Directory or Entra, mobile device setup and troubleshooting, workstation hardware, printers, and peripheral devices
  • Foundational understanding of TCP/IP, DNS, and DHCP networking
  • Customer-focused approach with the ability to explain technical issues clearly to non-technical users
  • Strong written and verbal communication, documentation, and time-management abilities
  • Capacity to work effectively both independently and as part of a team
  • Availability for after-hours work or on-call rotations when required
  • Willingness to travel to nearby client locations when necessary, although on-site visits may not always be needed
  • Preferred credentials include CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), and ITIL Foundation (v4)

O‘xshash ish o‘rinlari

NVIDIA

NVIDIA Senior Manager, Rack-Scale Systems Software Engineering

NVIDIA
H1B vizasi homiysiIshlab chiqarishSog‘liqni saqlashSun’iy intellekt
USAmerika Qo‘shma ShtatlariCAKaliforniyaWAVashington
248 000 $ – 391 000 $ / yil
OfisdaTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaMuhandislik menejeri
C++GoKubernetesLinuxPythonRustTaqsimlangan tizimlar

Lead NVIDIA’s engineering team building rack-scale infrastructure software for AI computing systems. Drive control planes, lifecycle orchestration, reliability, and delivery across teams.

Ochish