LogoFresh Jobs Ahead
SupportNinja
SupportNinja
1.001 – 5.000 Angajați
B2BSaaS
SupportNinja oferă servicii flexibile de externalizare pentru companiile care au nevoie să își extindă capacitățile fără să își mărească proporțional numărul de angajați interni. Activitatea sa acoperă experiența clienților, asistența pentru clienți și suportul tehnic, moderarea conținutului, prelucrarea datelor, precum și finanțele și contabilitatea. Compania combină furnizarea de servicii adaptate cu soluții bazate pe inteligență artificială pentru a ajuta peste 200 de companii să își îmbunătățească operațiunile și să urmărească dezvoltarea. Înființată în 2015, SupportNinja activează în domeniile B2B și SaaS.
LinkedIn
Locurile de muncă ale companiei

Remote MLS Coordinator (Colombia)

SupportNinja’s MLS Coordinator provides remote member assistance and Tier 1 systems support while handling listing, membership, compliance, and data operations from Colombia.

COColumbia
4.500.000 $ / lună
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăGeneral

Descriere

  • Assist members with MLS operations, systems, rules, procedures, and services across phone, chat, email, and other channels.
  • Check listing, membership, office, and account records for accuracy, completeness, consistency, and compliance.
  • Accurately process membership, office, account, and other assigned transactions.
  • Handle routine MLS compliance cases, including listing violations, correction notices, member concerns, complaints, fines, and follow-up.
  • Review member corrections and supporting materials, escalating matters that are unclear or complex.
  • Maintain MLS data and records as authorized.
  • Investigate questions about members, listings, accounts, compliance, operations, and systems.
  • Provide Tier 1 assistance for assigned MLS and member-facing systems, troubleshoot standard issues, document findings, and escalate unresolved cases.
  • Use established MLS rules, policies, procedures, and business standards to address routine cases.
  • Keep clear, accurate records of interactions, research, actions, communications, and resolutions.
  • Communicate with members, brokers, agents, office administrators, internal teams, vendors, third-party organizations, and other stakeholders.
  • Track assigned work queues and service levels, flagging cases that need escalation or follow-up.
  • Spot recurring issues and opportunities to improve processes, documentation, systems, data quality, or member service.
  • Assist with data cleanup, special projects, audits, and quality checks.
  • Stay informed about assigned MLS systems, products, policies, procedures, and departmental resources.
  • Take part in training and cross-training to support team coverage and ongoing improvement.
  • Meet standards for accuracy, timeliness, documentation, following procedures, escalation, and professional member service.
  • Carry out other related duties as assigned.

Cerințe

  • High school diploma or equivalent.
  • Prior customer service or related experience.
  • Strong customer care, communication, and interpersonal abilities.
  • Careful attention to detail, sound organization, and a focus on accuracy.
  • Ability to research issues, identify relevant information, and apply established policies, procedures, rules, and business standards appropriately.
  • Basic analytical, investigative, problem-solving, and troubleshooting abilities.
  • Sound judgment with routine cases and the ability to recognize when review or escalation is needed.
  • Ability to document interactions, research, decisions, and actions clearly and accurately.
  • Ability to learn and use multiple business systems, technology applications, CRM tools, and departmental resources effectively.
  • Ability to handle competing duties and priorities in a fast-paced service setting.
  • Ability to work independently within established procedures and collaborate effectively with teammates and other departments.
  • Preferred: experience in MLS, real estate, compliance, quality assurance, data review, or related operations.
  • Availability to work 8:00 AM–5:00 PM or 9:00 AM–6:00 PM CST, Monday through Friday.

Beneficii

  • Remote work allowance of 150,000.
  • Legal benefits.
  • Equipment provided by the company.
  • Competitive compensation.
  • Benefits required by government regulations.
  • Access to skills training and personal and professional development.
  • Equal employment opportunity.

Locuri de muncă similare

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Angajați
Asistență medicalăLogisticăOspitalitate
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăTraducător

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Deschide
RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo
51 – 200 Angajați
ConsultanțăLogisticăMarketing
PHFilipine
45.000 ₱ / lună
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistent executiv

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

Deschide