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SupportNinja
SupportNinja
1001 – 5000 Zaposleni
B2BSaaS
SupportNinja podjetjem, ki želijo razširiti svoje zmogljivosti brez sorazmernega povečanja števila notranjih zaposlenih, zagotavlja prilagodljive storitve zunanjega izvajanja. Njeno delo zajema uporabniško izkušnjo, podporo strankam in tehnično podporo, moderiranje vsebin, obdelavo podatkov ter finance in računovodstvo. Podjetje združuje storitve, prilagojene potrebam naročnikov, z rešitvami, ki uporabljajo umetno inteligenco, ter tako več kot 200 podjetjem pomaga izboljšati poslovanje in si prizadevati za rast. Ustanovljeno je bilo leta 2015 in deluje na področju B2B in SaaS.
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Delovna mesta v podjetju

Remote MLS Coordinator (Colombia)

SupportNinja’s MLS Coordinator provides remote member assistance and Tier 1 systems support while handling listing, membership, compliance, and data operations from Colombia.

COKolumbija
4.500.000 $ / mesec
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaSplošno

Opis

  • Assist members with MLS operations, systems, rules, procedures, and services across phone, chat, email, and other channels.
  • Check listing, membership, office, and account records for accuracy, completeness, consistency, and compliance.
  • Accurately process membership, office, account, and other assigned transactions.
  • Handle routine MLS compliance cases, including listing violations, correction notices, member concerns, complaints, fines, and follow-up.
  • Review member corrections and supporting materials, escalating matters that are unclear or complex.
  • Maintain MLS data and records as authorized.
  • Investigate questions about members, listings, accounts, compliance, operations, and systems.
  • Provide Tier 1 assistance for assigned MLS and member-facing systems, troubleshoot standard issues, document findings, and escalate unresolved cases.
  • Use established MLS rules, policies, procedures, and business standards to address routine cases.
  • Keep clear, accurate records of interactions, research, actions, communications, and resolutions.
  • Communicate with members, brokers, agents, office administrators, internal teams, vendors, third-party organizations, and other stakeholders.
  • Track assigned work queues and service levels, flagging cases that need escalation or follow-up.
  • Spot recurring issues and opportunities to improve processes, documentation, systems, data quality, or member service.
  • Assist with data cleanup, special projects, audits, and quality checks.
  • Stay informed about assigned MLS systems, products, policies, procedures, and departmental resources.
  • Take part in training and cross-training to support team coverage and ongoing improvement.
  • Meet standards for accuracy, timeliness, documentation, following procedures, escalation, and professional member service.
  • Carry out other related duties as assigned.

Zahteve

  • High school diploma or equivalent.
  • Prior customer service or related experience.
  • Strong customer care, communication, and interpersonal abilities.
  • Careful attention to detail, sound organization, and a focus on accuracy.
  • Ability to research issues, identify relevant information, and apply established policies, procedures, rules, and business standards appropriately.
  • Basic analytical, investigative, problem-solving, and troubleshooting abilities.
  • Sound judgment with routine cases and the ability to recognize when review or escalation is needed.
  • Ability to document interactions, research, decisions, and actions clearly and accurately.
  • Ability to learn and use multiple business systems, technology applications, CRM tools, and departmental resources effectively.
  • Ability to handle competing duties and priorities in a fast-paced service setting.
  • Ability to work independently within established procedures and collaborate effectively with teammates and other departments.
  • Preferred: experience in MLS, real estate, compliance, quality assurance, data review, or related operations.
  • Availability to work 8:00 AM–5:00 PM or 9:00 AM–6:00 PM CST, Monday through Friday.

Ugodnosti

  • Remote work allowance of 150,000.
  • Legal benefits.
  • Equipment provided by the company.
  • Competitive compensation.
  • Benefits required by government regulations.
  • Access to skills training and personal and professional development.
  • Equal employment opportunity.

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