LogoFresh Jobs Ahead
Staples Promotional Products
Staples Promotional Products
1.001 – 5.000 Angajați
Comerț cu amănuntulComerț electronicMarketing
Staples Promotional Products ajută companiile să își consolideze prezența brandului prin articole personalizate și produse promoționale. Catalogul său include îmbrăcăminte cu branding, articole pentru băuturi, produse electronice, genți, articole esențiale pentru birou și alte produse concepute pentru campanii de marketing, implicarea clienților și utilizarea zilnică în mediul de afaceri. Compania oferă și producție în 24 de ore pentru comenzile urgente, punând accent pe calitatea produselor, prețuri comunicate în avans și servicii de încredere pentru organizațiile care caută soluții promoționale personalizate.
LinkedIn
Locurile de muncă ale companiei

Remote Customer Service Claims Representative – Massachusetts

Staples Promotional Products is hiring a remote Customer Service Claims Representative in Massachusetts to manage shipping claims, investigate delivery issues, coordinate with carriers, and resolve customer concerns by phone and email.

USStatele Unite ale AmericiiMAMassachusettsRemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Manage shipping claims from initial submission through final resolution
  • Deliver responsive support to internal and external customers by phone and email
  • Keep customers informed about claim progress, required next steps, and outcomes
  • Investigate and resolve claims and shipping problems within expected timelines
  • Take ownership of customer concerns throughout the resolution process
  • Coordinate between customers and shipping carriers to support claim resolution
  • Maintain accurate records of customer contacts, claim information, and resolutions
  • Classify issues, identify root causes, and select appropriate resolution approaches
  • Escalate recurring problems and emerging trends that could affect customer satisfaction
  • Handle customer and carrier questions while meeting service-level targets
  • Use Salesforce, Microsoft Outlook, Microsoft Word, carrier portals, and internal tools to investigate cases
  • Contribute to team meetings, cross-training, and continuous improvement activities
  • Suggest technology and workflow enhancements that improve efficiency and customer service
  • Adopt new tools and technologies that strengthen operational performance and customer satisfaction

Cerințe

  • At least two years of customer service experience within the past five years, preferably in customer support or claims
  • A dedicated, distraction-free home workspace
  • High-speed internet access
  • Ability to perform basic equipment troubleshooting and PC or hardware setup
  • Availability for an eight-hour shift between 9:00 a.m. and 8:00 p.m. EST, Monday through Friday
  • Strong customer service abilities and professionalism when handling difficult situations
  • Excellent spoken and written communication skills
  • Strong listening ability and skill in asking questions that clarify customer needs
  • Ability to remain composed while balancing competing priorities
  • Effective problem-solving and critical-thinking skills
  • Strong organization and attention to detail
  • Ability to work independently while handling a high volume of inquiries and claims
  • Proactive communication habits and commitment to timely follow-up
  • Comfort working across multiple systems and technology platforms
  • Customer-focused approach centered on resolving issues and exceeding expectations
  • High school diploma or GED preferred
  • Prior work-from-home experience preferred
  • Successful experience in customer service or a contact center preferred
  • Experience with customer claims, shipping questions, or carrier issues preferred
  • Familiarity with Salesforce or a comparable CRM preferred

Beneficii

  • Paid time off that includes one floating holiday each year
  • Flexible work options, including adjustable hours and remote work
  • 401(k) plan with company matching
  • Medical, dental, vision, life, and disability insurance
  • Optional benefit programs
  • Associate store discount
  • Discounts on mobile plans and movie tickets

Locuri de muncă similare

Capital One

Data Engineer - Capital One (New York, Onsite)

Capital One
Sponsor pentru viza H1BFinanțeFintechServicii bancare
USStatele Unite ale AmericiiNYNew YorkVAVirginia
197.300 $ – 245.600 $ / an
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de date
AirflowCloudJavaMicroserviciiNoSQLPythonScalaSparkSplunkSQL

Lead cross-cloud migration work for Capital One’s Travel Data team. Build Python, Spark, and Databricks pipelines that support personalized travel experiences.

Deschide
Brillio

Applied AI Architect - Brillio (Remote, New York)

Brillio
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsigurăriAsistență medicalăLogistică
USStatele Unite ale AmericiiNYNew York
150.000 $ – 250.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer AIInginer de învățare automată
AWSAzureETL

Design governed, scalable AI platforms for Brillio’s enterprise technology clients. Integrate data, cloud infrastructure, security, and production machine learning systems.

Deschide
VIPAS AB

AI Developer – Hybrid in Sweden

VIPAS AB
1 – 10 Angajați
ConsultanțăLogisticăMarketing
SESuediaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer AIInginer de învățare automată
AWSAzureC++DockerGoogle Cloud PlatformHadoopJavaKerasKubernetesNoSQLPandasPythonPyTorchScikit-LearnSparkSQLTensorFlow

Develop and deploy machine-learning solutions for VIPAS AB’s IT consulting clients. Apply NLP, computer vision, data engineering, and cloud-platform expertise across production AI projects.

Deschide
GEOTAB

Bilingual French Technical Support Specialist - Atlanta Hybrid

GEOTAB
1.001 – 5.000 Angajați
Sponsor pentru viza H1BConsultanțăIndustria prelucrătoareLogistică
USStatele Unite ale AmericiiMIMichiganNVNevadaHibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: francezăAsistență IT
BigQueryJavaScriptPythonSQL

Provide bilingual French and English technical support for Geotab customers using connected transportation hardware, software, and fleet-management platforms. Resolve product and partner technology issues through phone, chat, and email while supporting 24/7 service operations.

Deschide
VIPAS AB

Mid/Senior Azure Cloud Engineer at VIPAS AB (Hybrid, Sweden)

VIPAS AB
1 – 10 Angajați
ConsultanțăLogisticăMarketing
SESuediaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer cloud
AnsibleAWSAzureCloudDNSDockerGoogle Cloud PlatformJenkinsKubernetesLinuxPackerPythonTerraformVault

Design and optimize secure Microsoft Azure platforms for VIPAS AB’s consulting clients. Automate infrastructure, CI/CD, monitoring, and cloud security across diverse industries.

Deschide