Senior Performance Marketing Strategist
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Lead paid media strategy across Google, LinkedIn, Meta, and Microsoft for growing B2B companies. Connect campaign investment to pipeline and revenue through strategic client leadership.
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Staples Promotional Products अनुकूलित मर्चेंडाइज़ और प्रचारात्मक उत्पादों के माध्यम से व्यवसायों को अपनी ब्रांड उपस्थिति मजबूत करने में मदद करता है। इसके कैटलॉग में ब्रांडेड परिधान, पेयपात्र, इलेक्ट्रॉनिक्स, बैग, कार्यालय संबंधी आवश्यक वस्तुएँ और अन्य उत्पाद शामिल हैं, जिन्हें मार्केटिंग अभियानों, ग्राहक सहभागिता और रोज़मर्रा के व्यावसायिक उपयोग के लिए तैयार किया गया है। कंपनी अत्यावश्यक ऑर्डरों के लिए 24 घंटे में उत्पादन की सुविधा भी देती है और उत्पाद की गुणवत्ता, पहले से स्पष्ट कीमतों तथा भरोसेमंद सेवा पर ध्यान केंद्रित करती है, ताकि संगठनों को अपनी आवश्यकताओं के अनुरूप प्रचारात्मक समाधान मिल सकें।
Remote Customer Service Claims Representative – Massachusetts
Staples Promotional Products is hiring a remote Customer Service Claims Representative in Massachusetts to manage shipping claims, investigate delivery issues, coordinate with carriers, and resolve customer concerns by phone and email.
विवरण
- Manage shipping claims from initial submission through final resolution
- Deliver responsive support to internal and external customers by phone and email
- Keep customers informed about claim progress, required next steps, and outcomes
- Investigate and resolve claims and shipping problems within expected timelines
- Take ownership of customer concerns throughout the resolution process
- Coordinate between customers and shipping carriers to support claim resolution
- Maintain accurate records of customer contacts, claim information, and resolutions
- Classify issues, identify root causes, and select appropriate resolution approaches
- Escalate recurring problems and emerging trends that could affect customer satisfaction
- Handle customer and carrier questions while meeting service-level targets
- Use Salesforce, Microsoft Outlook, Microsoft Word, carrier portals, and internal tools to investigate cases
- Contribute to team meetings, cross-training, and continuous improvement activities
- Suggest technology and workflow enhancements that improve efficiency and customer service
- Adopt new tools and technologies that strengthen operational performance and customer satisfaction
आवश्यकताएँ
- At least two years of customer service experience within the past five years, preferably in customer support or claims
- A dedicated, distraction-free home workspace
- High-speed internet access
- Ability to perform basic equipment troubleshooting and PC or hardware setup
- Availability for an eight-hour shift between 9:00 a.m. and 8:00 p.m. EST, Monday through Friday
- Strong customer service abilities and professionalism when handling difficult situations
- Excellent spoken and written communication skills
- Strong listening ability and skill in asking questions that clarify customer needs
- Ability to remain composed while balancing competing priorities
- Effective problem-solving and critical-thinking skills
- Strong organization and attention to detail
- Ability to work independently while handling a high volume of inquiries and claims
- Proactive communication habits and commitment to timely follow-up
- Comfort working across multiple systems and technology platforms
- Customer-focused approach centered on resolving issues and exceeding expectations
- High school diploma or GED preferred
- Prior work-from-home experience preferred
- Successful experience in customer service or a contact center preferred
- Experience with customer claims, shipping questions, or carrier issues preferred
- Familiarity with Salesforce or a comparable CRM preferred
लाभ
- Paid time off that includes one floating holiday each year
- Flexible work options, including adjustable hours and remote work
- 401(k) plan with company matching
- Medical, dental, vision, life, and disability insurance
- Optional benefit programs
- Associate store discount
- Discounts on mobile plans and movie tickets
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