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Elevate and Delegate
Elevate and Delegate
1 – 10 Angajați
B2BRecrutareTehnologie HR
Elevate and Delegate este o companie de tehnologie pentru resurse umane și recrutare, care ajută organizațiile să creeze și să gestioneze echipe de la distanță cu performanțe ridicate. Compania identifică talente din străinătate pentru roluri precum asistență virtuală, contabilitate primară, servicii pentru clienți și editare video, apoi sprijină clienții pe parcursul proceselor de recrutare și integrare. Abordarea sa combină sesiunile strategice pentru identificarea nevoilor de personal cu sprijinul continuu pentru plasarea candidaților, ajutând organizațiile B2B să își extindă capacitățile și să mențină volumul de muncă la un nivel gestionabil. Elevate and Delegate oferă, de asemenea, o garanție de satisfacție de 90 de zile pentru plasările realizate.
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Locurile de muncă ale companiei

Remote Collection Specialist in Mexico

Remote role focused on recovering overdue B2B balances for restaurant and quick-service restaurant technology accounts. Responsibilities include NetSuite collections work, payment follow-up, account maintenance, and escalation reporting.

MXMexicPHFilipineZAAfrica de SudRemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăGeneralSpecialist colecții
ERP

Descriere

  • Reach customers by phone, email, and text about overdue balances
  • Obtain payments or definite payment commitments and follow up through resolution
  • Prioritize collection work according to balances, aging, and assigned tasks
  • Monitor promised payments and follow up on their due dates
  • Complete automated collection workflows in NetSuite or comparable systems
  • Send initial and subsequent reminders and escalate accounts to sales representatives when needed
  • Keep collection records accurate, current, and properly closed
  • Move accounts through the required escalation stages
  • Verify and maintain billing and accounts payable contacts and related information
  • Investigate closed sites, ownership changes, duplicate accounts, and test records
  • Work with Accounting on account corrections and data cleanup
  • Guide customers through online payment procedures
  • Reissue invoices, statements, and payment records
  • Verify and record incoming payments
  • Determine why balances remain unpaid, including missing purchase orders, disputed charges, incorrect contacts, and unapplied credits
  • Refer disputes, credit requests, payment arrangements, and related matters to Accounting or Sales
  • Maintain complete customer contact histories in NetSuite
  • Record calls, messages, payment commitments, account changes, and next steps
  • Prepare weekly reports covering accounts handled, collections, payment promises, contact changes, and escalation needs
  • Handle additional administrative and collections duties as assigned

Cerințe

  • At least two years of experience in collections, accounts receivable, billing, or phone-based B2B customer service
  • Fluent English and strong verbal communication, with a neutral, professional American accent
  • Excellent written English for clear and professional emails and messages
  • Experience with NetSuite, an ERP, CRM, or similar business platform is advantageous
  • Able to learn new software and procedures quickly
  • Restaurant, franchise, or QSR experience is helpful but not required
  • Available Monday through Friday, 9:00 AM to 5:00 PM U.S. Eastern Time
  • Reliable computer, professional headset, high-speed internet, and backup connectivity or power for outages
  • Quiet, dedicated home office appropriate for frequent customer calls
  • Confident and professional when discussing payments
  • Persistent in pursuing payment while preserving constructive customer relationships
  • Able to remain calm and professional with frustrated or challenging customers
  • Highly organized, detail-focused, and consistent in follow-through
  • Comfortable with high-volume, repetitive outbound calls and daily work queues
  • Resourceful and proactive when contact information is outdated or difficult to verify
  • Self-managing, reliable, and effective working independently in a remote setting
  • Focused on collection results, resolved accounts, and dollars recovered
  • Able to work collaboratively with Accounting, Sales, and Customer Operations
  • Comfortable using AI tools to draft messages, summarize information, and prioritize work

Beneficii

  • Build a direct client relationship while independently managing client-related matters
  • Payments are processed directly by the client, which also pays the worker
  • Vacation and holiday scheduling follows the client's business requirements and policies
  • Applications are reviewed, with shortlisted candidates considered by the client
  • Loom video application process with interview guidance
  • Remote work opportunity
  • The client determines vacation and holiday leave arrangements

Locuri de muncă similare

Kpler

Commodities Account Manager – Kpler, Dubai Hybrid

Kpler
201 – 500 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăLogistică
AEEmiratele Arabe UniteHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: arabăLimbă Obligatorie: englezăManager de conturiVânzări

Grow Kpler’s commodities intelligence business across the Middle East and Africa by managing strategic accounts. Lead renewals, negotiations, and expansion opportunities for its trade intelligence platform.

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