OPENLANE operează piețe digitale de vânzare angro și servicii conexe pentru industria vehiculelor rulate. Platforma sa B2B sprijină dealerii, creditorii și clienții de vehicule comerciale din Statele Unite, Canada și Europa, combinând licitațiile auto și serviciile de remarketing cu servicii de inspecție, gestionare a stocurilor, stabilire a prețurilor, date, transport, acte de proprietate, recuperare a vehiculelor și finanțare a stocurilor. Activitatea companiei se află la intersecția dintre industria auto, tehnologia platformelor de piață și serviciile pentru companii.
Account Coordinator – OPENLANE
Support customer accounts and inquiries for OPENLANE’s digital used-vehicle marketplace. Process PAR queue accounts, contact customers and vendors, and coordinate service across teams.
Descriere
- Process accounts in PAR’s internal queue in line with service level agreements
- Respond to inquiries from internal and external customers
- Call customers and recovery vendors as needed
- Coordinate with other departments to meet customer service targets
- Gather and share complete, accurate information using the appropriate tools and procedures
- Build and maintain positive client relationships
- Deliver high-quality customer support
Cerințe
- Bring 1–2 years of experience in customer service, finance, or the automotive industry
- Have a high school diploma or equivalent
- A bachelor’s degree is preferred
- Manage accounts effectively and provide excellent customer service
- Communicate clearly in writing and in conversation
- Work independently and efficiently while meeting internal and external deadlines
- Use computer systems and Google Workspace applications proficiently
- Experience with web technology is preferred
- Further experience in finance or the automotive industry is preferred
Beneficii
- Competitive compensation
- Medical, dental, and vision coverage, with employer HSA contributions and FSA options in the US
- Immediately vested 401(k) with company match in the US, or RRSP with company match in Canada
- Paid vacation, personal, and sick time
- Paid maternity and paternity leave in the US
- Employer-paid short-term and long-term disability, life insurance, and AD&D coverage in the US
- Employee Assistance Program
- Employer-paid Leap into Service Day for volunteering
- Tuition reimbursement for eligible programs
- Opportunities to grow your skills and share knowledge across a publicly traded global organization
- A culture that supports internal promotions, varied career paths, and career advancement