ModSquad
ModSquad
ModSquad oferă servicii externalizate de asistență pentru clienți, moderare a conținutului și încredere și siguranță pentru organizații care activează în domeniul jocurilor, al comerțului electronic, al comerțului cu amănuntul, al tehnologiei și al criptomonedelor. Echipele sale furnizează asistență multilingvă și tehnică, managementul comunităților și integrarea sistemelor CRM, combinând expertiza umană cu inteligența artificială și automatizarea. Compania se concentrează, de asemenea, pe securitatea datelor, siguranța la locul de muncă și conformitate prin soluții precum platforma securizată Cubeless pentru mediul de lucru, ajutând clienții să gestioneze interacțiunile cu clienții și comunitățile online la scară largă.

Part-Time Remote Customer Support Specialist in North Carolina

Provide part-time remote customer support for ModSquad’s global brand clients through phone and ticket channels. Guide customers, resolve issues, and apply established workflows.

Descriere

  • Guide customers toward accurate answers and suitable solutions
  • Address and resolve customer concerns
  • Explain how clients’ products or services work and help customers use them effectively
  • Deliver customer support by phone and through tickets
  • Apply documented workflows consistently
  • Work scheduled shifts assigned to the project
  • Coordinate with the project team and incorporate feedback

Cerințe

  • Customer-focused approach
  • Ability to follow documented workflows
  • Weekday and weekend availability
  • Friendly communication style
  • Open to feedback and supporting the team
  • Availability to cover shifts when project demand requires it
  • Dedicated Windows 10 or later laptop or desktop computer
  • Quality headset
  • Willingness to install MSQ security software and a two-factor authentication app on a phone
  • English proficiency
  • Remote work within the United States, excluding California, Colorado, New York, and Washington
  • Availability for project hours Monday through Saturday, 6:00 AM to 5:00 PM Pacific

Beneficii

  • Work-from-home arrangement
  • Flexible scheduling
  • Access to client project assignments
  • Part-time project shifts
  • Orientation beginning June 2026

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