ModSquad
ModSquad
ModSquad गेमिंग, ई-कॉमर्स, रिटेल, प्रौद्योगिकी और क्रिप्टो क्षेत्र में काम करने वाले संगठनों को ग्राहक सहायता आउटसोर्सिंग, कंटेंट मॉडरेशन तथा ट्रस्ट और सेफ्टी सेवाएँ प्रदान करता है। इसकी टीमें बहुभाषी और तकनीकी सहायता, कम्युनिटी प्रबंधन तथा CRM एकीकरण जैसी सेवाएँ देती हैं और मानव विशेषज्ञता को कृत्रिम बुद्धिमत्ता व ऑटोमेशन के साथ जोड़ती हैं। कंपनी Cubeless सुरक्षित कार्यस्थल प्लेटफ़ॉर्म जैसी सुविधाओं के माध्यम से डेटा सुरक्षा, कार्यस्थल सुरक्षा और अनुपालन पर भी ध्यान देती है, जिससे ग्राहक बड़े पैमाने पर ग्राहक संपर्कों और ऑनलाइन समुदायों का प्रबंधन कर सकें।

Part-Time Remote Customer Support Specialist in North Carolina

Provide part-time remote customer support for ModSquad’s global brand clients through phone and ticket channels. Guide customers, resolve issues, and apply established workflows.

विवरण

  • Guide customers toward accurate answers and suitable solutions
  • Address and resolve customer concerns
  • Explain how clients’ products or services work and help customers use them effectively
  • Deliver customer support by phone and through tickets
  • Apply documented workflows consistently
  • Work scheduled shifts assigned to the project
  • Coordinate with the project team and incorporate feedback

आवश्यकताएँ

  • Customer-focused approach
  • Ability to follow documented workflows
  • Weekday and weekend availability
  • Friendly communication style
  • Open to feedback and supporting the team
  • Availability to cover shifts when project demand requires it
  • Dedicated Windows 10 or later laptop or desktop computer
  • Quality headset
  • Willingness to install MSQ security software and a two-factor authentication app on a phone
  • English proficiency
  • Remote work within the United States, excluding California, Colorado, New York, and Washington
  • Availability for project hours Monday through Saturday, 6:00 AM to 5:00 PM Pacific

लाभ

  • Work-from-home arrangement
  • Flexible scheduling
  • Access to client project assignments
  • Part-time project shifts
  • Orientation beginning June 2026

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