Senior Azure DevOps Engineer
Applaudo
Design secure Azure platforms and Terraform automation, supporting Applaudo’s AI-powered products through CI/CD, governance, and cloud infrastructure delivery.
Open
ModSquad provides customer support outsourcing, content moderation, and trust and safety services for organizations operating in gaming, e-commerce, retail, technology, and crypto. Its teams deliver multilingual and technical support, community management, and CRM integration, combining human expertise with artificial intelligence and automation. The company also focuses on data security, workplace safety, and compliance through solutions such as its Cubeless secure workplace platform, helping clients manage customer interactions and online communities at scale.
Part-Time Remote Customer Support Specialist in North Carolina
Provide part-time remote customer support for ModSquad’s global brand clients through phone and ticket channels. Guide customers, resolve issues, and apply established workflows.
Description
- Guide customers toward accurate answers and suitable solutions
- Address and resolve customer concerns
- Explain how clients’ products or services work and help customers use them effectively
- Deliver customer support by phone and through tickets
- Apply documented workflows consistently
- Work scheduled shifts assigned to the project
- Coordinate with the project team and incorporate feedback
Requirements
- Customer-focused approach
- Ability to follow documented workflows
- Weekday and weekend availability
- Friendly communication style
- Open to feedback and supporting the team
- Availability to cover shifts when project demand requires it
- Dedicated Windows 10 or later laptop or desktop computer
- Quality headset
- Willingness to install MSQ security software and a two-factor authentication app on a phone
- English proficiency
- Remote work within the United States, excluding California, Colorado, New York, and Washington
- Availability for project hours Monday through Saturday, 6:00 AM to 5:00 PM Pacific
Benefits
- Work-from-home arrangement
- Flexible scheduling
- Access to client project assignments
- Part-time project shifts
- Orientation beginning June 2026
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