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Orisha
Orisha
1.001 – 5.000 Angajați
B2BÎntreprindereSaaS
Orisha este un editor european de software SaaS care creează soluții pentru operațiunile de zi cu zi ale organizațiilor profesionale. Soluțiile sale dedicate unor industrii specifice deservesc clienți din retail, imobiliare, sănătate, construcții și industria agroalimentară, combinând produse specializate cu funcționalități de nivel enterprise. Fondată în 2003, compania operează prin mai multe unități de afaceri axate pe verticale și branduri regionale, oferind suport pentru peste 50.000 de clienți din mai mult de 100 de țări. Cu sediul central la Paris și echipe în Europa și pe alte piețe globale, Orisha oferă un mediu amplu pentru profesioniștii care lucrează la software B2B și tehnologii utilizate în procesele esențiale ale companiilor.
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Locurile de muncă ale companiei

Part-Time Customer Support Specialist at Orisha - Nijkerk Hybrid

Support Orisha’s B2B software customers on a part-time basis from the company’s hybrid Nijkerk setup. Diagnose issues, manage tickets, resolve requests, and relay product feedback to internal teams.

NLȚările de Jos
2.500 € – 3.200 € / lună
HibridNormă parțialăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: neerlandezăAsistență clienți

Descriere

  • Respond to customer questions through email, chat, phone, and ticketing systems
  • Meet agreed Service Level Agreement (SLA) targets
  • Investigate user problems and identify common functional issues
  • Lead customers through clear, efficient resolution steps
  • Record and escalate complex technical incidents and feature requests to Product and L2 Support
  • Reproduce software bugs and document the relevant incident details
  • Share customer feedback to inform the software roadmap
  • Manage customer records and ticket progress in Intercom FinAI
  • Improve the internal knowledge base and public help-center FAQs
  • Collaborate closely with Rosanne de Wit as the main customer contact

Cerințe

  • 1–3 years of experience in customer support or technical support, such as Customer Support, IT Helpdesk, or SaaS Support
  • Practical experience using ticketing platforms and CRM systems
  • Fluent written and spoken Dutch and English
  • Strong analytical and logical reasoning abilities
  • Empathetic, patient, and focused on excellent customer service
  • Proactive and curious, with an interest in understanding software architecture
  • Able to stay calm and effective in a fast-paced work environment
  • Located in the Netherlands and able to work from the Nijkerk offices
  • Available for a 12-month fixed-term contract, with the possibility of a further 12-month renewal

Beneficii

  • Hybrid work with flexible arrangements
  • Travel expense allowance
  • Pension plan
  • Fixed 13th month included in the salary package
  • Gemini training and support for using AI to enhance creativity and productivity

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