Orisha
Orisha
1 001 – 5 000 Darbuotojai
B2BĮmonėSaaS
„Orisha“ yra Europos SaaS sprendimų kūrėja, kurianti verslo programinę įrangą kasdienei profesionalių organizacijų veiklai. Jos konkrečioms pramonės šakoms pritaikyti sprendimai skirti mažmeninės prekybos, nekilnojamojo turto, sveikatos priežiūros, statybos ir žemės ūkio bei maisto pramonės klientams, derinant specializuotus produktus su įmonėms skirto lygio funkcijomis. 2003 m. įkurta bendrovė veikia per kelis vertikalius verslo padalinius ir regioninius prekių ženklus, aptarnauja daugiau kaip 50 000 klientų daugiau nei 100 šalių. Įmonės būstinė yra Paryžiuje, o komandos dirba visoje Europoje ir kitose pasaulio rinkose, todėl specialistams, dirbantiems su B2B programine įranga ir technologijomis, naudojamomis svarbiausiuose verslo procesuose, siūloma įvairiapusė aplinka.

Part-Time Customer Support Specialist at Orisha - Nijkerk Hybrid

Support Orisha’s B2B software customers on a part-time basis from the company’s hybrid Nijkerk setup. Diagnose issues, manage tickets, resolve requests, and relay product feedback to internal teams.

Aprašymas

  • Respond to customer questions through email, chat, phone, and ticketing systems
  • Meet agreed Service Level Agreement (SLA) targets
  • Investigate user problems and identify common functional issues
  • Lead customers through clear, efficient resolution steps
  • Record and escalate complex technical incidents and feature requests to Product and L2 Support
  • Reproduce software bugs and document the relevant incident details
  • Share customer feedback to inform the software roadmap
  • Manage customer records and ticket progress in Intercom FinAI
  • Improve the internal knowledge base and public help-center FAQs
  • Collaborate closely with Rosanne de Wit as the main customer contact

Reikalavimai

  • 1–3 years of experience in customer support or technical support, such as Customer Support, IT Helpdesk, or SaaS Support
  • Practical experience using ticketing platforms and CRM systems
  • Fluent written and spoken Dutch and English
  • Strong analytical and logical reasoning abilities
  • Empathetic, patient, and focused on excellent customer service
  • Proactive and curious, with an interest in understanding software architecture
  • Able to stay calm and effective in a fast-paced work environment
  • Located in the Netherlands and able to work from the Nijkerk offices
  • Available for a 12-month fixed-term contract, with the possibility of a further 12-month renewal

Privalumai

  • Hybrid work with flexible arrangements
  • Travel expense allowance
  • Pension plan
  • Fixed 13th month included in the salary package
  • Gemini training and support for using AI to enhance creativity and productivity

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