Orisha
Orisha
1001 – 5000 Darbinieki
B2BSaaSUzņēmums
Orisha ir Eiropas SaaS programmatūras izstrādātājs, kas veido uzņēmējdarbības programmatūru profesionālu organizāciju ikdienas darbības nodrošināšanai. Uzņēmuma konkrētām nozarēm pielāgotie risinājumi apkalpo mazumtirdzniecības, nekustamā īpašuma, veselības aprūpes, būvniecības, kā arī lauksaimniecības un pārtikas nozares klientus, apvienojot specializētus produktus ar uzņēmumu līmeņa iespējām. Uzņēmums dibināts 2003. gadā, darbojas ar vairāku nozaru biznesa vienību un reģionālo zīmolu starpniecību un atbalsta vairāk nekā 50 000 klientu vairāk nekā 100 valstīs. Orisha galvenais birojs atrodas Parīzē, bet komandas strādā visā Eiropā un citos pasaules tirgos, radot daudzveidīgu vidi profesionāļiem, kuri strādā ar B2B programmatūru un tehnoloģijām, kas tiek izmantotas būtisku uzņēmējdarbības procesu nodrošināšanai.

Part-Time Customer Support Specialist at Orisha - Nijkerk Hybrid

Support Orisha’s B2B software customers on a part-time basis from the company’s hybrid Nijkerk setup. Diagnose issues, manage tickets, resolve requests, and relay product feedback to internal teams.

Apraksts

  • Respond to customer questions through email, chat, phone, and ticketing systems
  • Meet agreed Service Level Agreement (SLA) targets
  • Investigate user problems and identify common functional issues
  • Lead customers through clear, efficient resolution steps
  • Record and escalate complex technical incidents and feature requests to Product and L2 Support
  • Reproduce software bugs and document the relevant incident details
  • Share customer feedback to inform the software roadmap
  • Manage customer records and ticket progress in Intercom FinAI
  • Improve the internal knowledge base and public help-center FAQs
  • Collaborate closely with Rosanne de Wit as the main customer contact

Prasības

  • 1–3 years of experience in customer support or technical support, such as Customer Support, IT Helpdesk, or SaaS Support
  • Practical experience using ticketing platforms and CRM systems
  • Fluent written and spoken Dutch and English
  • Strong analytical and logical reasoning abilities
  • Empathetic, patient, and focused on excellent customer service
  • Proactive and curious, with an interest in understanding software architecture
  • Able to stay calm and effective in a fast-paced work environment
  • Located in the Netherlands and able to work from the Nijkerk offices
  • Available for a 12-month fixed-term contract, with the possibility of a further 12-month renewal

Priekšrocības

  • Hybrid work with flexible arrangements
  • Travel expense allowance
  • Pension plan
  • Fixed 13th month included in the salary package
  • Gemini training and support for using AI to enhance creativity and productivity

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